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AWA Lisbon Hostel Imperial

location is very good, price room relation is very above the average, staff does not speak english but tries to be always helpful, buses and taxi stop just in front of the place, defintelely a strong recommendation from my side

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Facilities

  • Airport Transfers
  • Bar
  • Bicycle Hire
  • Currency Exchange
  • Internet Access
  • Luggage Storage

About AWA Lisbon Hostel Imperial

Most rooms come equipped with a private shower and washbasin, while featuring access to shared bathroom facilities. Bed linen is provided and a daily cleaning service is available.

The Imperial features a shared living room for guests’ use, where they can watch TV or just relax on the sofas after a day exploring the city. Rossio Train Station is less than 1-minute walk away and offers a 30-minute connection with Sintra.

São Jorge Castle, offering panoramic views over Lisbon, is a 15-minute walk away from Imperial, as well as the lively Bairro Alto district. The shopping street, Rua Augusta, and its 360o-view arch are a 5-minute walk.

Cancellation policy: 48h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 14:00 to 23:00 .

Check out from 12:00 to 12:00 .

Payment upon arrival by cash, credit cards, debit cards.

Taxes included.

Breakfast not included.

No curfew.

Important Information

Conditions

**Rooms for 4 people/4 beds is 2 double beds**

**We have a 48 hour cancellation policy and any cancellations within 48 hours of arrival date will be charged for the 1st night**

**All cancellations and changes must be made by email.

**Please note that we are on the 4th floor and we do not have an elevator - just a note for people who may bhave problem with stairs**

PLEASE BE AWARE: Any reservation worth an amount of over 1000 Euros will be subject to a 30 day cancellation policy and may be subject to an additional 10% deposit. No changes or cancellations can be made within 30 days of the arrival date.
Thank you for understanding

**ALL GUESTS MUST ARRIVE WITHIN 2 HOURS OF THE SPECIFIED ARRIVAL TIME, OR YOUR RESERVATION MAY BE SUBJECT TO CANCELLATION WITH NO REFUND OF ANY DEPOSIT PAID ONLINE**

Photos

Location

Praça dos Restauradores, 78, 4 andar

Map of Imperial Guesthouse

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Other Options Nearby

Guest Reviews

This is a Trusted Review. Why?

FRAUD - FRAUD - FRAUD
When I arrived at the agreed time, the elderly man did not know anything about the booking. As a matter of fact the place was fully booked. I had to ring the number given some foreign number +33 (very strange for a local contact number!) and the lady with a foreign (non-English, non Portuguese) accent was plainly telling me: if it is fully booked, well I have to go somewhere else and claim my money back.
So far I have not seen my deposit back, nor had any response from their end. BEWARE of whoever is behind accepting the reservation: It is not the one who is running/ managing the HOSTEL!
So far they have not responded and even Travellerspoint are investigating this case.
FRAUD - FRAUD - FRAUD

Overall
1
Location
5
Cleanliness
1
Value
1
Facilities
1
Service
1

location is very good, price room relation is very above the average, staff does not speak english but tries to be always helpful, buses and taxi stop just in front of the place, defintelely a strong recommendation from my side

Overall
4
Location
5
Cleanliness
2
Value
4
Facilities
3
Service
3

This is a Trusted Review. Why?

DO NOT STAY HERE. Location might be great, but everything else is terrible. Had to fight with the non Spanish or English speaking, very old and ornery owner just to get the rooms we reserved. He didn't know we even made a reservation and even though we had the number and information he considered it invalid since it wasn't printed on paper. He didn't even know the price we agreed to pay and never gave us change when we paid for our rooms. The rooms smelled of smoke, there was a cigarette burn in my sheets, one outlet in a room for three people, not enough towels and the door barely opened because it was too small for the number of beds put in it.

None of this even begins to cover the awkwardness that is the duggies that hang out on the stairs to get to the hostel or the fact that the shower is in the middle of the rooms with no door.

Save yourself the trouble and stay somewhere else. The fight with the owner alone just to get the room you reserved will make you want to scream.

Overall
1
Location
4
Cleanliness
2
Value
2
Facilities
1
Service
1

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*  The Customer Satisfaction score is based on a combination of ratings from Travellerspoint and external websites. The score of 78% for this property is based on ratings provided by 50 guests.

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