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Saerim Hotel

the location is very good though it is a little hard to find at first but you can always ask the tourist information center for directions. It is nert the Anguk subway stn and there are a lot of shops nearby. Activity stops at around 9pm and the area becomes quiet.

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Facilities

  • 24 hour reception
  • Air Conditioning
  • Currency Exchange
  • Luggage Storage
  • Tours/Travel Desk

General

  • Elevator

Parking

  • Free Parking

About Saerim Hotel

Saerim Hotel is located in Insa-dong, Jongno, the center of culture and tourism. We are the most prominent hotel in Insa-dong.

Our hotel is frequented by businessmen and tourists from all around the world. We offer interpretation services in English, Japanese as well as others.

Saerim Hotel is sophisticated with modern facilities and amenities such as high-speed internet access in all of our rooms.

Photos

Location

192-17 Kwanhun-Dong, Jongro-Ku

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Guest Reviews

This is a Trusted Review. Why?

the location is very good though it is a little hard to find at first but you can always ask the tourist information center for directions. It is nert the Anguk subway stn and there are a lot of shops nearby. Activity stops at around 9pm and the area becomes quiet. The rooms are small but clean, very little English is spoken by the front desk crew but they are polite. We would definitely stay again in this hotel.

Overall
4
Location
4
Cleanliness
4
Value
4
Facilities
3
Service
4

This is a Trusted Review. Why?

The staff is amazing! Very helpful. Its not 5 stars but for the price, its definitely worth it. I highly recommend it!

Overall
5
Location
4
Cleanliness
4
Value
4
Facilities
4
Service
5

This is a Trusted Review. Why?

The hotel overcharged my credit card by not returning my deposit. Good location very close to the trains and in the middle of Insa Dong tourist district.

Overall
3
Location
4
Cleanliness
2
Value
3
Facilities
2
Service
1

This is a Trusted Review. Why?

After seeing fairly high approval ratings of Saerim Hotel on this website and others, my boyfriend and I decided to book 7 nights at a time for 14 days total. The first 6 days were OK, the amenities are fine, although it isn't as clean or updated as reviewers describe. I was reasonably satisfied with their services and amenities until they accused us of not paying for 2 nights. I was absolutely certain I had paid, as I had allocated the amount to the hotel and went down every 2 days to pay for every 2 days. My boyfriend and I both were present when we paid. The manager said he had no record and we did not have a receipt since it was never given to us. He didn't want to reason with us even after talking to an interpreter. We feared that if we just walked out, he'd call the police and detain us from returning back to the States. It makes no sense for us to scam him for 2 nights if we planned to stay for 14 days and jip him on day 6!

In addition, he told us that the 10% deposit on all these sites, including Travellerspoint.com, was actually a commission taken by these websites. I told him this was not true, that they already charged the 2.00 service fee and that the deposit was paid to him. He denied this and forced us to pay 100% of the room, not the 90% declared on these hostel sites. I was definitely charged the 10% fee according to my credit card, so unless these traveller's/backpacking sites are scamming us, Saerim's management was lying and squeezing every last cent from us.

It has been a nightmare dealing with the manager. There are very few pros when other hotels charge less for better rooms.

Overall
1
Location
5
Cleanliness
3
Value
2
Facilities
2
Service
1

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*  The Customer Satisfaction score is based on a combination of ratings from Travellerspoint and external websites. The score of 87% for this property is based on ratings provided by 84 guests.

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