Hotel Luzernerhof, Lucerne, Switzerland

Budget Accommodation > Europe > Switzerland > Lucerne > Budget Hotels > Hotel Luzernerhof

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Latest Review for Hotel Luzernerhof

This is a Trusted Review. Why?

Not satisfied with the reservation made through internet. After having reserved for a price X, when I arrived at the hotel I was informed the corresponding room was not there but in facilities far away. In order to stay in Alpenstrasse I had to pay much more than X.

Overall: 2
Location: 2
Cleanliness: 5
Value: 1
Facilities: 2
Service: 3

filcarm stayed here in Jul '09

Read All Reviews for Hotel Luzernerhof

About Hotel Luzernerhof

65 %Customer Satisfaction*

Internet Access Breakfast Included 24 hour reception

The charming old town, the lion's monument, the capel bridge and many other things well worth seeing in Lucerne are all within easy reach.

The Luzernerhof offers 115 beds and all rooms are with bath or shower and toilet.

The hotel features its own restaurant where guests can sample a varied menu of fresh vegetables meats or fish etc. Some of our specialities include Rösti Mount Pilatus and fillets of white fish with barley - crust and saffron sauce.

Or guests can enjoy a drink in the 'Regina' bar where we offer a large selection of drinks at affordable prices in a pleasant and relaxed atmosphere.

Room rate does not include city taxes, 2.50 CHF per person per day

Facilities

Breakfast Included
Restaurant
Laundry
Bar
Luggage Storage
24 hour reception
Bureau de Change
Internet Access
Lift / Elevator
Web access in lobby
24 Hour Check In
WiFi in lobby
Bike Parking
No Curfew
WiFi in room

Guest Reviews

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This is a Trusted Review. Why?

Not satisfied with the reservation made through internet. After having reserved for a price X, when I arrived at the hotel I was informed the corresponding room was not there but in facilities far away. In order to stay in Alpenstrasse I had to pay much more than X.

Overall: 2
Location: 2
Cleanliness: 5
Value: 1
Facilities: 2
Service: 3

filcarm stayed here in Jul '09

Travellerspoint Response

We are sorry about the experience you had at Hotel Luzernhof. All the properties listed on Travellerspoint upload their own information to the website, including their address and room prices. They are contractually obliged to honour any bookings made, so it is very disappointing to hear that Hotel Luzernhof did not accept your booking at the location they display. Our booking agency is getting in touch with the hotel to find out what went wrong.

Have you stayed here? Write a review

* The Customer Satisfaction score is based on a combination of ratings from Travellerspoint and external websites. The score of 65% for this property is based on ratings provided by 4 guests.