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My friend and I had to book here last minute in a 6 bed mixed dorm. We weren't expecting much and were still disappointed. There were 3 bunk beds shoved into a room no bigger than an average size bedroom. No air-conditioning or fan, the only window was one on the front door which was tiny, therefore we sweated up a storm all night. The plastic mattresses didn't help either. THe bathrooms were bad, the shower I used had mold on the shower curtain. I felt worse after having showered. The only lock on the dorm room door was useless, there was no key as you could only lock it from the inside which means once u left the room it was unlocked, u couldn't lock it at night or else u would lock the other guests out. Its not safe and your luggage is open for anyone to take. They offer safes, but they are real tiny and u need a spare padlock. Upon arrival we were more concerned about who we would be sharing a room with (as we are female so we normally opt for female dorms) but the other dorm members weren't even the issue - minus the fact that we were sleeping on top of each other. After we left we were told by someone else who stayed there (and hated it) that u got your 5$ linen deposit back, but we were never told it was a deposit therefore never got it back. We also never got towels. The front desk isn't open until 3pm. We were told we could leave our bags with the cafe next door which was ok, but not very secure. The location isn't that good either. It's a long walk up loads of hills and stairs to get to anything of importance. The guy at the front desk was nice though, so nothing against him. We checked out the next day and checked into the HI hostel, much better. I would never stay here again.
This is a Trusted Review. Why?
beautiful place, beautiful service, beautiful staff!!!!!! very good location and very clean
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386 du pont Downtown Quebec
For people who want to take the time to visit Quebec we are the perfect stop for you!
Clean and safe our hostel is located only 700 meters away from the bus and train station and is surrounded by bars, cafes, grocery stores, cinemas, the marina and old port.
taxes are not included (15%).
Check-in time 3pm to 9pm. Extra fee for late check-in if accepted. No exception. Cash only. 48 hours prior to the date of arrival cancellation policy.
Our hostel has a no smoking policy.
Payment is due upon arrival, please. We have a 48hr cancellation policy.
Taxes of 15% are not included in the rates and are payable upon arrival.
Check-in time 3pm to 9pm. Extra fee $20 per hours if call 48 hours before for late check-in if accepted. No exception. 5% if you pay with credit and debit. 48 hours prior to the date of arrival cancellation policy.
No non-guests allowed inside the hostel.
If you have allergies, please be aware that sometimes our dog Skippy is inside the hostel.
Parking available on the street but it is your duty to find it.
If you don't read French it may be difficult to park on the street so the best solution is to park at the paid parking spot about 80 meters from the hostel.
CHECK -IN TIME 15H00 TO 21H00 NO EXCEPTION
CHEKC-IN TIME FROM 15H00 TO 21H00 NO EXCEPTION
* The Customer Satisfaction score is based on a combination of ratings from Travellerspoint and external websites. The score of 72% for this property is based on ratings provided by 116 guests.