We arrived at the hostel a couple of hours earlier than expected (about 4pm) to find the owner in her nightdress. This should have been our first clue that the hostel is too noisy at night to sleep. She seemed somewhat put out that we didn’t arrive at the exact time we predicted.
Our room was small (one set of bunk beds), but it seemed fine – we stay in lots of hostels, so, we are accustomed to basic rooms. You have to put 50p in to use the shower and you don’t get a lot of time – I only have short hair but I had to wash my conditioner off in the sink.
We went to bed that night and were awoken at 4am by a football team coming back drunk! The walls are very thin and the fire doors slam very noisily. Why the owner accepted a whole football team in a hostel that has family rooms, I don’t know! The noise continued for well over an hour and it was impossible to sleep.
Once the noise subsided at about 5:30am, we were kept awake by sun streaming in through the window, which has no curtains (it’s frosted and looks into another room) and by extremely uncomfortable mattresses.
In the morning, we decided we were leaving but we spoke to the owner who persuaded us to stay. She explained that the football team were leaving and promised to swap one of the mattresses for a better one. We agreed to try one more night (we were booked in for four in total).
That night we went to bed early (tired from the night before) and were awoken just after 11pm by the owner asking us to pay for our room!!! As we had just been woken up and weren’t thinking straight, we paid for all four nights. Maybe she was worried that we would leave without paying, but we would never have done this – we would have paid for the nights we had stayed. (When we first arrived we hadn’t been to a cash machine and then once we had visited a machine we didn’t see her. Also, we were supposed to be trying the second night before deciding whether it was acceptable or we would be leaving.)
Anyway, after having been woken at 11pm with a demand for money, we went back to bed and were awoken again at 3am by drunken people returning from a night out. We don’t have a problem with people enjoying themselves, but the hostel is very compact, the walls are thin and the doors slam shut, so, noise by some guests really affects other guests.
The following morning, we decided that staying there was not going to make for a good holiday. We sat down with the hostel owner and explained our concerns. We asked for a refund of the two nights we had not stayed, but there was no negotiation on her part. She stated that we would have to request this via hostelbookers and lied about the hostel being part of a bigger company and the money being ‘sent to the bank’. We requested a receipt for the money paid, but she said this would take some time to organise and she would post it to us (this has not been received). Hostelbookers stated that the contract was between us and the hostel and so weren’t able to get involved in our complaint. I wrote to the owner outlining the reasons why we left and requested a refund for the two unused nights. She replied stating that she would not refund us and offered no compromise whatsoever.
I would not recommend this place to anyone!
This is a Trusted Review. Why?
We stayed 7 nights at LePapillon and we had a great time! It's a neat and clean hostel with good kitchen facilities, great bathrooms, nice bedrooms and a very friendly and caring owner. If you're thinking about going to Torquay, LePapillon is definitely a good choice!!
This is a Trusted Review. Why?
Very good value for money. Room was clean with a variety of bunked layout. Extra bedding was available in the cupboards in room. Pillows are very soft (my daughter brought her own just in case) but beds were comfortable. Have read reviews about the 50p showers. You get the first shower "on the house" and to be honest 7.5 minutes is more than enough to get all of you clean! It's not a power shower, but what do you expect at these rates? Don't forget to bring your own towels. Our cab driver made the mistake of dropping us off at another backpacker hostel in Abbey Road. It's right on a noisy bus route and I'm glad that we booked Le Papillon instead, which is on a quiet road no more than a 10 minute walk from the sea front and town centre. I would recommend this hostel.
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18 Vansittart Road
Welcome to Le Papillon
Le Papillon is a very popular travellers hostel ideally situated within walking distance of beaches, harbour, town centre , trains and coaches
Le Papillon has a large car park and a big south facing garden with BBQ area .
A large kitchen for self catering and a breakfast room. TV lounge & free wireless Internet access.
There is a mixed dormitory for 5 people and all other rooms are private rooms
Le Papillon has 3 shower rooms including toilettes and 2 separate cloak rooms
There are books and towels available for hire
Le Papillon is family friendly and welcomes young travellers and student groups
Please check our cancellation policy (Things to Note)
There is a minimum stay of 2 nights for single travellers
Not ideal for people who only want to party and sample too much booze !!
check in time from 12.30 -2.00 and 5.30 -23.00 unless otherwise agreed with the manager
to make it easier please state your arrival time
* The Customer Satisfaction score is based on a combination of ratings from Travellerspoint and external websites. The score of 86% for this property is based on ratings provided by 33 guests.