Spring Hotel, Shenzhen, China

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Latest Review for Spring Hotel

This is a Trusted Review. Why?

Dear Travellerspoint,
We made a booking for Spring Hotel Shenzhen on the 4th of august 2009, booking confirmation number is 36244-14473625. A 10% deposit payment was also made. However, upon arrival at the hotel, the hotel could not find our booking and mentioned that they have a policy of not accepting any payment prior to the arrival of guests. Hence, no rooms were kept for us, and much distraught was caused.
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Overall: 1
Location: 1
Cleanliness: 1
Value: 1
Facilities: 1
Service: 1

englye_lim stayed here in Sep '09

Read All Reviews for Spring Hotel

About Spring Hotel

60 %Customer Satisfaction*

Internet Access 24 hour reception

Spring hotel is located in Shenzhen, Shenzhen at Lo Wu central area of downtown, new architectural style, close to Shenzhen and Wang landmark buildings, subways, Grand Theater Station, and Vientiane City Shopping Center, as a business hotel, its location needs to fully facilitate the travel and transport facilitation from Railway Station just 3 minutes walk. Subway and train stations to the Lo Wu Control Point to Happy Valley, Window of the World just 25 minutes.

To Shenzhen Baoan International Airport by car only 45. Free hotel parking spaces, 24-hour security service, a total of nearly deluxe hotel rooms, equipped with luxury executive suites and business center, business suites and deluxe double room (single rooms), rooms spacious and comfortable, luxurious and elegant, equipped with advanced intelligent system and a full range of business facilities, which allow you to stay fully valued. Mainly engaged in hotel rooms, is the set accommodation, catering, recreation in one hotel.

Facilities

Restaurant
Luggage Storage
Telephone/Fax Facilities
24 hour reception
Travel Desk/Travel Info
Free Carpark
Internet Access
Lift / Elevator
Web access in lobby
Web access in Room
Air Conditioning
Concierge
24 Hour Check In
Bike Parking
Breakfast Not Included

Guest Reviews

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This is a Trusted Review. Why?

Dear Travellerspoint,
We made a booking for Spring Hotel Shenzhen on the 4th of august 2009, booking confirmation number is 36244-14473625. A 10% deposit payment was also made. However, upon arrival at the hotel, the hotel could not find our booking and mentioned that they have a policy of not accepting any payment prior to the arrival of guests. Hence, no rooms were kept for us, and much distraught was caused. We have no idea where the payment had gone to, or what happened to our booking. We hope you can reply and englighten us on this matter. Thank You.
Lim
Malaysia

Overall: 1
Location: 1
Cleanliness: 1
Value: 1
Facilities: 1
Service: 1

englye_lim stayed here in Sep '09

Travellerspoint Response

When properties sign up to our system they agree to honour all bookings that come through it, and naturally part of that includes deducting the deposit from the total charge. Each property is notified in threefold of every booking, so misplacing a booking is quite difficult, although there is of course a human element involved here.
We are looking into this case and how this mistake could have been made.

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* The Customer Satisfaction score is based on a combination of ratings from Travellerspoint and external websites. The score of 60% for this property is based on ratings provided by 3 guests.