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Pragues Heaven

I was at a conference in Prague, and found Prague's Heaven on Travellers Point. Great location at the bottom of the stairs from the conference center! Nice people, very neat, very convenient. Loved it! I will come back.

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Facilities

  • Free Internet Access
  • Hairdryers For Hire
  • Linen Included
  • Tours/Travel Desk

General

  • Elevator
  • Towels for Hire

In Room Facilities

  • Reading Light

About Pragues Heaven

Pragues Heaven offers to rent rooms with quick and easy access to all major sights (just few minutes to the heart of Prague - by subway or tram which is going all night long!). If you are searching for cute quiet place to stay we are the right choice for you!

# common room

# basic cooking facilities (kettle, microwave with grill)

# laundry (extra payment)

# no smoking environment

# transport service

# free city map

!!!!! Please note that the check-in time must be during our regular hours (9.00-15.00)! For later or sooner start of your stay you need to contact us in advance to make an arrangement !!!!!!

Check-in from 13.00

Check-out at 10.00

Maximum time to check-in is 11 PM (although you need to make an arrangement in advance).

24th + 25th Dec - the check-in is not possible! You can stay through these dates or you can check-out but you cannot check-in.

We only accept cash (CZK) on arrival!

Bookings will be preauthorised in advance. If the process fails, we have a right to cancel your booking. Prior to that we will contact you by phone (if you provide it) to inform you about it.

You may cancel your stay up to 24 hours before arrival date - the day before your arrival by 8 AM - written cancellation (by email) is needed and must be confirmed by us! Use only email address you have booked us with!

Beware that you just receive a confirmation email from us, no more statements are established!

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PLEASE NOTE SPECIAL CONDITIONS FOR NEW YEARS (from 28th Dec 2013 to 2nd Jan 2014)

Bookings including the nights of 28/12/13 till 02/01/14, require a 4-nights minimum stay. Bookings made for less nights during this time will be cancelled.

In case of no show property will charge cancellation fee of whole reservation and your reservation will be cancelled.

Property will charge a deposit of 150 Euro or 3500 CZK in cash for each room on arrival. This amount will be given back to the client on departure unless damage is done to the premises.

Cancellation policy:

- Cancellations less than 30 days prior to arrival date will be charged for the first night stay

- Cancellations less than 20 days prior to arrival date will be charged for full cost of reservation.

- In case of no show hostel will charge cancellation fee of whole reservation and your reservation will be cancelled.

- Bookings will be precharged in advance. Property will pre-charge client's credit card for the entire amount of reservation. If the reservation cannot be pre-charged in full, it cannot be guaranteed by the property and will be cancelled.

Important Information

Conditions

!!!!!! Later arrivals must be agreed with us. Please, note that the check-in time must be during our opening hours - see below! For later or sooner arrival you need to contact us during our opening hours to make an arrangement for later check-in !!!!!

****O P E N I N G H O U R S****:
Monday - Sunday............from 9:30 AM to 3 PM

Check-in from 13.00
Check-out at 10.00

24th + 25th Dec - the check-in is not possible! You can stay through these dates or you can check-out but you cannot check-in.

31st Dec + 1st Jan - reception is closed. Possible check-ins are based on prior arrangement and maximum by 7 PM!

Be sure that you can pay extra fee for later check-in! Maximum time to check-in is 8 PM (although you need to arrange later check-in with us if arriving later than our opening time).

From 8 PM to 10 PM = 250 CZK, from 10 PM to midnight = 500 CZK. And check-ins after midnight - if exceptionally agreed with us - are charged of 700 CZK (only in the case of longer stays - 3 nights and more - you wont pay it).

We accept only cash payment (CZK)on arrival.

- All guest rooms are nonsmoking. Smoking of any kind is prohibited. If management alone determines a guestroom has been smoked in, a substantial cleaning penalty will be charged to the room. Also all public areas, excepting the terrace when open, are nonsmoking. If you break the quiet hours or moral rules there is a charge of 50 Euro and be prepared that the police can come to assist us and give you further penalty!

- Quiet hours are 10:00pm - 8:00am. Guest rooms and hallways must be extra quiet during these times. During these hours, only the registered occupants of a guest room may occupy the room. Guests will be required to leave if designated quiet hours are not observed. There is no refund for leaving earlier!

- You may cancel your booking up to 24 hours before arrival date - the day before by 8 AM! Only written cancellations - by email - are accepted!
Use only email address you have booked us with!

- If you want to shorten your stay - you have to do it by check-in! Once you are here you cant change the term of your stay and there isnt possible any kind of refund!

- All the reservations coming for New Year time (from 27 Dec to 3 Jan) are due to pay a CAUTION of 3000 CZK (each room). This CAUTION will be returned after inspection of a room on the check-out date if there wont be any damage.

- Triple, Quads and Multibedded rooms could be equipped with one double bed and relevant single beds based on the type of room

- If you loose the key there is a fee of 700 CZK (plus cost of the room lock we need to replace). Maximum penalty is 1500 CZK

- Check-out time is 10 AM: if you wont check-out on time please, note that late check-outs until 12.00 PM are charged of half price of your previous night and if you check-out even later then we will charge you full price of previous night.

- Please, note that for triples, quads and room for 5 or more persons there is a caution of 35 Euro payable only in cash on arrival and refunded on check-out date after the inspection of your room

- Using the washrooms for washing / drying of clothes is strictly prohibited. Laundry service is available and the Guests are requested to utilize this service. Guests who break a rule will be fined!

- Personal Guests are not allowed to stay in the rooms after 10 PM. Extra person will be charged.

- Guests will be held responsible for any loss or damage to the hostel property, caused by themselves, their friends or any person for whom they are responsible.

- Guests cannot move the room equipment otherwise will be fined.

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PLEASE NOTE SPECIAL CONDITIONS FOR NEW YEARS (from 28th Dec 2013 to 2nd Jan 2014)

Bookings including the nights of 28/12/13 till 02/01/14, require a 4-nights minimum stay. Bookings made for less nights during this time will be cancelled.
In case of no show property will charge cancellation fee of whole reservation and your reservation will be cancelled.

Property will charge a deposit of 150 Euro or 3500 CZK in cash for each room on arrival. This amount will be given back to the client on departure unless damage is done to the premises.

Cancellation policy:
- Cancellations less than 30 days prior to arrival date will be charged for the first night stay
- Cancellations less than 20 days prior to arrival date will be charged for full cost of reservation.
- In case of no show hostel will charge cancellation fee of whole reservation and your reservation will be cancelled.
- Bookings will be precharged in advance. Property will pre-charge client's credit card for the entire amount of reservation. If the reservation cannot be pre-charged in full, it cannot be guaranteed by the property and will be cancelled.
New Year bookings:
If the bank requires for this preauthorisation your cvv code we will ask you to provide it. If you do not provide it we have a right to cancel your booking.

We do not create any special confirmation documents for getting a visa or so.

Photos

Location

Jaromrova 20, Prague 2

Map of Pragues Heaven

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Guest Reviews

This is a Trusted Review. Why?

I was at a conference in Prague, and found Prague's Heaven on Travellers Point. Great location at the bottom of the stairs from the conference center! Nice people, very neat, very convenient. Loved it! I will come back.

Overall
5
Location
5
Cleanliness
5
Value
5
Facilities
5
Service
5

Have you stayed here? Write a review

*  The Customer Satisfaction score is based on a combination of ratings from Travellerspoint and external websites. The score of 86% for this property is based on ratings provided by 48 guests.

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