This is a Trusted Review. Why?
I was very disappointed with this hostel. As soon as I arrived I received dirty looks from the staff. No one greeted us or helped us bring our luggage to the front desk. All together, we had 4 large luggage because we have been traveling for the last couple of weeks. Once we finally reached the front desk, I told the staff I booked a room for 2, they said we have no record of your booking (They did not even have a computer at the front desk to confirm anything, only a stack of papers with names). I even wrote down all the information: Booking number, reservation, amount paid, etc. Beforehand, I emailed the manager of our booking, which he confirmed was available. The staff told us to stay for the night so we could speak to the manager in the morning. I was too tired to argue or go anywhere else so I agreed.
The main area consisted of the front desk, bar/restaurant, and one laptop for internet access (there is no WIFI). Everything is out in the open, this would be good if there was a nice view but all you could see is the parking area and a dirty ally way. The hostel is actually down the ally, not on the main street. In the main area, I emailed the manager and told him I was disappointed with the service here.
Our room was on the third floor of the hostel. We had to drag all of our luggage to the third floor without any help. All the staff did was mock us and laugh at us as we struggled to bring everything up the stairs. This was very humiliating. When we finally reached our room I was disappointed even further. The lock on the door was almost nonexistent. It was only there to close the door. If you push on the door when it is locked the doors would swing open. The bed in the room had bugs in it and a lot of stains on the sheets. The bed sheets felt very dirty and smelled. In the bathroom, the toilet and bathtub were stained. The towels provided were not clean and had a sour smell to it. The ceiling was very flimsy and looked like it could fall at any moment. If the a/c in the room was left on for too long it would start leaking brown fluid. Also, the walls were very thin, I could hear everything that was happening in the room next to us. The next morning, I was looking forward to talking with the manager but he never showed up. I checked online to see if he responded to my email, which he did. All he said was, "I am sorry you are disappointed with our hotel." All that the staff helped me with was calling a taxi to find another place to stay!
Online, I paid the down payment for the hostel. This was supposed to go into the overall payment, but since they said they didn't have a record of our booking or our stay, I had to pay the full amount!
There is nothing of interest near the hostel except the beach, which is a 5-10 minute walk away. Further down the road you will find better hotels and hostels that cost the same amount and are near restaurants and other shops.
Do yourself a favor and avoid Bali Senia Hostel!
We're sorry to hear your stay at Balia Senia hostel was not adequate. We were also especially sorry to hear the property told you they did not have your booking, whilst we confirmed it twice with them and as you note, you also had confirmed it with the manager. Clearly that is unacceptable, and we have gotten in touch with the property management to ensure it does not happen again. In the meantime, we have also refunded the deposit you paid as the property mistakenly charged it to you again.
Thank you very much for your feedback which helps us improve going forward.
This is a Trusted Review. Why?
Wanted to email them as we were going to be 3 instead of 2 but email didn't work. We arrived at various times and they put us in different rooms other than that, it was fine, nothing special.
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Jalan Danau Poso 23 Sanur Denpasar
Bali Senia Hotel is located in the heart of Sanur. A sleepy fishing village on the island of Bali. The hotel is close to the white sandy beaches of Sanur where surfing and diving are specialty sports.
Bali Senia Hotel welcomes you to Bali. Our hotel is located in the fishing village of Sanur. A pleasant 5 minute walk to the beautiful white sandy beaches of Sanur, and only 20 minutes drive from the airport. With 18 rooms, Bali Senia Hotel provides a friendly family atmosphere. Our Balinese staff are all family and are more than happy to share their rich culture and language with you. We pride ourselves on security and honesty and wish to make your stay an enjoyable one.
The hotel has a bar and restaurant offering a mix of European and Indonesian cuisine. from. Hotel facilities include Safety Deposit Boxes, Tourist Information, Bar, Restaurant, Massage Service, Internet, Fax and Telephone Service and 24 hour security. Nearby Sanur Beach is famous for its beautiful sunrise and water sports such as surfing, jet skiing, fishing, sailing, snorkling, scuba diving, wind surfing, parasailing and kiting. We are more than happy to organize any of the above mentioned sports for you.
Besides the abundance of water sports, Sanur is also famous for the quality and range of restaurants. A short stroll along the beach or main street will provide you with an unlimited range of extremely well priced and high quality dining options.
Sanur's best quality is the peaceful relaxed lifestyle lead by the local people. Where the more well known Kuta Beach is only 15 minutes away by taxi, Sanur is the hidden paradise of Bali. In Sanur you will not find the hassle of hagglers on the streets, traffic jams, pollution and commercialization that is synonymous with Kuta. People come to Sanur to relax and enjoy the local culture, cuisine and water sports.
The Hotel has an excellent reputation with the local expat community for serving wholesome home cooked meals. The restaurant is a great place to meet up with people and share their knowledge of Sanur and Bali.
Nearby Points of Interest:
Local Markets (3km)
Convenience Store (100metres)
Night Club Area (2km)
Kuta (15min by taxi)
Airport (20min by taxi)
24-hr front desk
Breakfast (extra charge)
Elevator/lift not available
Medical assistance on call
Open 24 Hours
Restaurant on site
Safe deposit box
Come, Relax and Enjoy at Bali Senia Hotel!
The hotel is located on Jalan Danu Poso 23, Sanur. 50 meters past the Circle K convenience store.
Transportation Local buses run past the hotel. Taxi's available at the hotel. Private transportation can be arranged by the hotel.
Airport 20 minutes from International Airport
If you do not cancel your reservation, your failure to arrive (no-show) by the agreed check-in date and/or time will result in the cancellation of your entire reservation. By confirming a reservation with your credit or debit card, you agree that in the event you fail to arrive by your agreed check-in date and/or time, you authorize the travel service provider to charge to your credit or debit card without further reference to you an amount determined by the travel service provider's terms, conditions, and policies applicable to the reservation. Under no circumstances will this amount exceed the amount due to the travel service provider under the original terms of your reservation agreement.
* The Customer Satisfaction score is based on a combination of ratings from Travellerspoint and external websites. The score of 71% for this property is based on ratings provided by 18 guests.