great hotel would stay again great location staff very helpfull and friendly very good value for money, close to shops bars and lake.
Our executive location, right in the heart of Hanoi, it takes around 3 minutes to Hoan Kiem Lake. It is splendidly located on one of the renowned 36 ancient streets, within walking distance to all the main attractions as restaurants, bars, shopping & business centers, sight seeing venues & entertainment. The hostel offers the best convenience to explore the beauty of boutique Hanoi .With 35 spacious luxurious guest rooms, fully renovated with an exquisite mix of antiques and up to date furniture and fixtures, the Hoan Kiem Grand Hotel provides the ultimate accommodation and comfort,and stunning city. It allows you to capture fantastic images and also have quiet rest at bed time.Stay at Hoan Kiem Grand Hotel, enjoy the most comfortable atmosphere and an ambience of elegance. We take you home away from home through the honesty, hospitality and ensure you that Hoan Kiem Grand Hotel is a truly great place to stay.
20 Hang Can str Hoan Kiem
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This hotel has the WORST service I've ever known in my life!!! The receptionist is not only EXTREMELY FAITHLESS but also very rude.
I booked 1 single room of AZ Queen Palace Hotel with the showed price. The first time I called the AZ Queen Palace Hotel service, the receptionist said that he was acknowledged my booking but he should check again and he will call me. 4 days after, I received no calls from him. When I called him again, he said 100% differently from my first call.
First of all, there was no sorry and no excuse about why he did not contact me. Secondly, he said that he did not related to Travellerspoint and the price here was not updated. The point is he said that if I pay THIS PRICE, there is NO ROOM AVAILABLE. But if I pay DOUBLE, the room is ALWAYS AVAILABLE!!! How amazing it was!!!
Then I asked him to get my deposit back and I received a very irresponsible respond that he did not related to Travellerspoint, he had no idea and I had to do it myself!
Last words, I am sure this hotel is definitely not the place I recommend you to stay!
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great hotel would stay again great location staff very helpfull and friendly very good value for money, close to shops bars and lake. but if you book a trip to Halong bay make sure you get what you book as I never met one person that did wrong boats wrong rooms on board food was very poor and boat staff very rude and unhelpful I would suggest you make your own way to the bay book 2 nights in a hotel at halong city and then just walk to the harbour and pick a boat for a day trip as the bay itself was great I hope this helps.
I was messed about firstly, regarding a trip I organised through them to Halong Bay, an overnight boat trip deluxe. I was delivered to Halong Bay with a one day trip group, the tour guide had no idea what was going on, and at one point tried to blame me, which he failed dismally to do and therefore just agreed with me that it was not right. Eventually, I was handed over to a Vietnamese chap dressed in white who spoke no English who was apparently the captain of the boat, which was turned out to be true. I was concerned as to how for one I was supposed to be returned from the trip the next day, plus was left standing at the port on my own with no real information and no tour guide, whilst he (the captain) went off to gathered some other people, who were not really knowing what was going on either, and lead us off to the boat, which thankfully was fine, very nice. However, it was obvious to the group of seven of us, that we were actually gatecrashing someone elses trip! Just filling up the boat or something. The tour guide was their tour guide and was only french speaking. He was nice enough mind, not his fault at all.
Before leaving I had booked a room AZ for my return, for three nights. When I arrived the chap who runs the place obviously thinks women are stupid or something gave me some nonsense about how lovely I am and how the room was broke so I would have to go to one of his other hotels for that night and then I could come back the next day! I declilned to take him up on this and found myself another hotel. I did arrive back at the AZ Queens Palace with a couple who were give the key to their room - no problem and feel that if I had had male back up with me this would not have happened. I also think they are more interested in selling trips through the tour company of the same name than giving a good service. As a lone female traveller for this reason I would not recommend this hotel or tour company to other female lone travellers, as I don't think they have much respect for us.
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* The Customer Satisfaction score is based on a combination of ratings from Travellerspoint and external websites. The score of 81% for this property is based on ratings provided by 95 guests.