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Posada Don Quijote

We provide quality service with friendly staff that will gladly serve you with comfortable rooms with a delicious breakfast, wifi, internet, hot water, pure water for a limitless and more.

Do not forget to visit us in the center of the former one block from La Merced church.

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Make a booking at Posada Don Quijote

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Facilities

  • 24 hour reception
  • Airport Transfers
  • Book Exchange
  • Breakfast Included
  • Café
  • Currency Exchange
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Luggage Storage
  • Parking
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels Included

General

  • 24 Hour Security
  • Laundry Facilities

In Room Facilities

  • Ceiling Fan
  • Reading Light

Sport & Leisure

  • Cable TV

About Posada Don Quijote

We provide quality service with friendly staff that will gladly serve you with comfortable rooms with a delicious breakfast, wifi, internet, hot water, pure water for a limitless and more.

Do not forget to visit us in the center of the former one block from La Merced church.

Important Information

Conditions

Room taxes are included in the room rates (22%).

Credit Card Facilities but plus 8% because of fee charges.

Note: The deposit you pay to WRI with your credit card is not refundable from the Posada de Don Quijote offices, when you arrive you only have to pay the Balance Due.

Reservation Policies in low season:
Cancellations 8 days before: with our charge
Cancellations 5-7 days before: 20% charge
Cancellations 2-4 days before: 50% charge
Cancellations on the same day: 100% charges

Reservation Policies in high season:
Cancellations 5-8 days before: 50%charge
Cancellations 2-4 days before: 80% charge
Cancellations 2-0 days: 100% charges

Photos

Location

1ra. Calle Poniente Antigua Guatemala

Map of Posada Don Quijote

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Guest Reviews

I was booked in for 9 nights in this place. I stayed 1!

I would not recommend this hotel to anyone. I think the description should be rewritten, and some customer service training should be given to the staff. Security needs to be beefed up, or at least behave as if they care about their guests safety.

Like your previous reviewer I arrived yesterday at 1305 hours to be met by an empty reception desk. The doors are open to the passing public. I waited, and eventually went to find someone to help me. A young man, whose only English was to ask "Do you have a booking?" in a tone that was accusatory rather than welcoming. I don't expect everyone to speak English(and I do speak some Spanish) but if they do, they need to recognise if they are asking because they need to check, rather than if they disbelieve you.

That said, I had gave him the booking number, he called another chap who then said, "well you cannot check in until 1400 hours" in an equally curt manner. So I had no choice but to leave my bags. I am a lone female traveller and I decided the security of this place was lax. On my return at 1400 hours I had the same experience of having to find someone to check me in, which in fact they didn't do, but gave me the room key. My bags already there.

Please note, I am also having to pay for 2 people in this room, as I wanted a room ensuite and the choice is a double not a single. The room was internal to the hotel, no natural light, small and dingy. The bathroom light could only be put on by going in, shutting the door as the switch was by the shower. No wardrobes to hang clothes. If two people could manage in this room I would be amazed. I felt imprisoned.

I went to an internet cafe, (their wifi is too low to use it), to check on this hotel as I thought perhaps I had mis read the information or looked at the wrong photos - no!

I can assure you the description and the reality are worlds apart.

After breakfast (which is described as wonderful - is ok) this morning I checked out, no way I am staying another 8 nights. I paid the additional 8U$ (paid a $17 deposit online) for my one night; only to be asked for the complete booking as payment. As a business traveller, there is not a hotel or hostel for that matter in the world that would try to charge you after one night stay.

A woman I had never seen before advised me that Hostel bookers will charge my credit card. I advised her that if they do, it will not be paid. In addition if I find my card charged I will no longer use the booking service, and warn others about it.

I have booked nearly all my South and Central accomodation via Travellers Point and had no problems at all up until this point.

Overall
1
Location
4
Cleanliness
2
Value
1
Facilities
1
Service
1

This is a Trusted Review. Why?

when I got there they did not have any room available, posada don quijote did not respect my reservation number 23897-19468390. So please, I request to get my refund of $6.50 US dollars back immediately!

John Henry Galvez

Overall
1
Location
1
Cleanliness
1
Value
1
Facilities
1
Service
1

Travellerspoint Response

We are sorry to hear about the problems you experienced at Posada de Don Quijote. As you had a confirmed booking, the property should have been well aware of your booking and had your accommodation reserved. We've passed your review along to our booking agency and will be investigating what happened here. We will also refund your booking deposit.

Have you stayed here? Write a review

*  The Customer Satisfaction score is based on a combination of ratings from Travellerspoint and external websites. The score of 72% for this property is based on ratings provided by 8 guests.

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