Hotel Malu', Rom, Italien

We stayed here for 3 nights in September. The second night there was an electrical fire in our room while we were asleep. We almost suffocated. There are no fire alarms in the room and no telephones. The rooms also have blackout shutters so we were unable to find our key to get out. The night attendant refused to call the fire department and turned the power breaker back on which caused the electrical fire to burn out of control. Our entire room was full of white, toxic smoke. Eventually the whole floor was full of smoke. Other guests were coming out of their rooms coughing. The night attendant refused to call for help no matter how many times we pleaded with him. The owner was hostile and unapologetic. Instead of helping us get our clothes laundered because they smelled like toxic smoke or refunding any of our money he attacked us. He accused us of setting fire to the air conditioner by placing our belongings on it. This was a blatant lie that he made up to take blame off himself for not having his air conditioner properly maintained or fixed and for not having fire detectors. He also spent a whole day calling the booking agency we used and our credit card company to tell them the fire was our fault so we would have no recourse. At one point he accused us of inconveniencing other guests by causing a fire in our room. His behavior was disgusting and he is a complete crook. This was hands down the worst customer service experience we have ever had. Not to mention we could have suffocated in our sleep. It was only by chance that I woke up and noticed smoke as I was breathing in the dark. This hotel is not safe. DO NOT STAY HERE.

Insgesamt

1

Ort

1

Sauberkeit

3

Wert

1

Ausstattung

2

Service

1

VrstaSira hat hier übernachtet im Sep '11

Dieser Testbericht ist vertrauenswürdig. Warum?

Definitely a good place to stay if u have a low-medium range budget.. everything was cozy and nice.. even in a triple bed sharing room..

didnt get to try the food they serve.. so no comments on that..

wifi was good.. but it could have been better if u were able to get its reception in rooms too.. at the moment, u can only get connected to the net at the reception..

hospitality was awesome.. owners are very down to earth..

location was good too.. nearby the Termini station which is a big convenient..

Insgesamt

4

Ort

4

Sauberkeit

4

Wert

5

Ausstattung

4

Service

5

amsaringat hat hier übernachtet im Mrz '10

Dieser Testbericht ist vertrauenswürdig. Warum?

if you like your breakfast in the morning forget this hotel its crap,staff are very helpful and pleasant great location very clean

Insgesamt

5

Ort

5

Sauberkeit

5

Wert

5

Ausstattung

3

Service

5

patrickscu hat hier übernachtet im Jan '10