Not to be confused with the far more popular bay sharing the same name, Ha Long city's main claim to fame is as a quick stop for those about to depart on a tour of the bay.
From the Ha Long Bay Travel Guide
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The hotel bed had bed bugs. The staff was not very helpful either. When I asked them to get me a motor taxi (because it was raining outside), the hotel manager refused. The manager told me to walk across the road to get a taxi myself. Such hotels should not even be posted on the website. ... more