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Frequently Asked Questions

The questions we hear the most are answered here.

Accommodation

1. I want to book accommodation. Is it safe?

2. I want to book in another language, is this possible?

3. What is a (youth) hostel?

4. Can I stay at a hostel without a hostel card?

5. I need a property's telephone number or email address. Can you give it to me?

6. Do you have to be a Travellerspoint member to book accommodation?

7. I have a property listed, but want to make a change. How do I do this?

8. What is the difference between the various room types (ie. private ensuites, private, dorms)?

9. I have made a booking and can't find the details after logging in?

10. I made a booking but never received a booking confirmation?

11. Oh no, I made a booking but lost my booking confirmation?

12. Why are some reviews marked as Trusted Reviews?

13. Can anyone review a property on Travellerspoint?

14. What are Social Bookings and how do they work?

15. Why don't I see all the reviews that make up a property's rating?

16. How do I see more photos of the property I am interested in?

Blogs

17. How do I insert photos into my blog entries?

18. Can I password-protect my blog?

19. What is the difference between a blog and a diary?

20. How do certain entries get featured on the main Travellerspoint Blogs page?

21. Can I customize the look of my blog?

22. What does adding 'Tags' do for my blog?

23. I want to update my blog via email. Is this possible?

24. How do I change the title/subtitle etc. on my blog?

25. I have deleted my blog and the system won't let me start it again. What do I do?

26. How do I include a map in my blog entry?

27. How do I upload a video?

28. How do I insert a video into my blog entry?

29. What is the difference between generating a PDF or HTML when printing my blog?

30. What is the difference between these author types?

31. How do I add multiple authors to my blog?

32. Can I add a different users map, photos or video to my blog entry?

33. My preferred blogging locale (language) is not listed as an option. What does this mean?

34. How do I add a language to the blogging platform?

35. What does setting "Add social bookmark links" to yes do?

36. What does the setting "Show complete XML feeds" do?

37. Can I have complete xml feeds showing instead of just snippets?

38. What does the "Feed redirect URL" option do?

39. What should I enter in the "Feed redirect URL"?

40. I want to get better stats on my blog, is this possible?

41. What does the "Google Analytics account" option do?

42. Do people have to join Travellerspoint to comment on my blog?

43. What does changing the duration of how long non-members can comment on my blog entries do and why do you recommend 10 days?

44. How do I enter an Akismet key and what does it do?

45. How do I include a map in my blog entry?

46. How can people find my blog?

Forum

47. I posted something in your forum but can no longer find what I posted?

48. I posted something in your forum but it was removed or edited?

49. Who keeps your forum so clean of spam?

50. Why is there a comment showing in my forum entry?

51. How does my 'ranking' in the forum change?

52. Why is no one answering my questions?

General

53. How do I change my details?

54. What details are visible to the general public?

55. Can I disable email notification of new messages?

56. I'm having trouble logging in to the site.

57. How can I terminate my membership?

58. How can I promote my website on Travellerspoint?

59. How do I become a 'Travel Guru' or 'Respected Member'?

60. I've forgotten my username. How do I log in?

61. How do I change my profile?

62. Can I get notified when I receive new messages?

63. I don't want my profile to show up in search engines. How do I avoid that?

64. I've forgotten my password. How do I log in?

65. Why can't I send messages anymore?

66. How do I let my friends know where they can see my photos, profile, diary or blog?

67. Your website rocks! How can I spread the word?

68. I want to advertise on Travellerspoint. What does it cost and what do I get?

69. I don't agree with some of the information you have on a destination. What do I do?

70. Why isn't there a Profile Pic displaying for member XXX?

Maps

71. How do I include a zoomed in version of my travel map in my blog?

72. How do I edit my travel map?

73. How can I find another member's travel map?

74. How do I map my photos?

75. How do I map my blog entries?

76. How do I include a map in my blog entry?

77. The coordinates of a location/city/country are wrong... How do I get that changed?

78. The map doesn't recognize the location/city where I visited... How do I get that added?

79. How do I delete a stop from my map?

80. How do I add a stop to my map?

81. How can I have a map of all my trips in one single map, rather than having to view each trip separately?

82. How do I edit an existing stop in my travel map?

83. How do I edit an existing trip in my travel map?

Photography

84. How do I submit my photos to the photography gallery?

85. How much do I get paid for having my photos featured?

86. How many photos can I upload?

87. What are 'tags'?

88. How do I add a 'Profile Pic' to my profile page?

89. Can I use one of the photos on your site for my site/publication etc.?

90. Can I upload photos from my phone or via email?

91. What photo comments should I report?

92. What happens after a photo comment is reported?

93. Are there any consequences of having my comments reported?

94. It takes me forever to upload photos. What is wrong?

95. How do I resize my photos before uploading?

96. Should I always resize my photos for uploading?

97. Will deleting some photos give me more space to upload photos?

98. The bulk photo uploader is not loading. What is wrong?

99. The bulk photo uploader is really slow at loading. What is wrong?

100. How do I quickly select all photos in a folder for uploading?

101. I am using the bulk photo uploader and don't like thumbnail view to upload. How do I change this?

102. The location where I took the photo is not automatically showing as an auto-complete option. What do I do?

Travel Help

103. What do I do if there isn't a Travel Helper for the location I am going to?

104. How long does it take for Travel Helpers to answer my question?

105. Can I contact multiple Travel Helpers at once?

106. Who are the 'Travel Helpers'?

107. How can I stop getting Travel Help requests?

1. I want to book accommodation. Is it safe? | Back to Top

Yes. We carefully select partners to work with to process bookings. These partners are the leaders in the field and process large a large number of bookings every day. All bookings are handled over encrypted connections to protect your details.

2. I want to book in another language, is this possible? | Back to Top

Yes and no. We provide our budget accommodation bookings in these languages: Spanish, Dutch, French, Italian, German, Russian, Portuguese, Simplified Chinese, Traditional Chinese, Swedish, Japanese, and of course English. We are working on adding more as time goes by.

For bookings besides budget accommodation, this feature is not yet enabled.

3. What is a (youth) hostel? | Back to Top

Hostels are an inexpensive form of short-term accommodation, especially suited to individual travellers who don't mind sharing a room ('dorm') with other travellers. Some hostels also offer private rooms, usually with a shared bathroom. They are especially popular amongst younger travellers, but unless specified otherwise, most don't have upper age restrictions.

4. Can I stay at a hostel without a hostel card? | Back to Top

Yes. Hostel cards just help you get discounts at select hostels.

5. I need a property's telephone number or email address. Can you give it to me? | Back to Top

We do not have direct access to the properties' phone numbers. When you make a booking, the phone number is included on your confirmation email.

6. Do you have to be a Travellerspoint member to book accommodation? | Back to Top

No, Travellerspoint membership is not required, but why would you not want to be a member?!

If you want to review a property you have stayed at, Travellerspoint membership is required. When you leave your review using the same details emailed to you after you placed your booking, your review is automatically marked as a Trusted Review, which carries a lot more weight in our ranking of properties.

7. I have a property listed, but want to make a change. How do I do this? | Back to Top

Login at the booking agency where you have signed up your property (Travellerspoint uses several different systems) and make the changes there. The update will automatically display on Travellerspoint. If you have no recollection of signing up your property, please contact us and let us know on which page your property is showing.

8. What is the difference between the various room types (ie. private ensuites, private, dorms)? | Back to Top

Dorms are shared rooms, particularly at hostels. Private rooms are not shared, as the name suggests. Ensuites include their own bathroom.

9. I have made a booking and can't find the details after logging in? | Back to Top

Travellerspoint does not process the bookings itself but uses several different systems. Your booking confirmation includes details on where you can retrieve your booking details. If you do not have your booking confirmation email, see this FAQ.

10. I made a booking but never received a booking confirmation? | Back to Top

Please contact us with the name of the property you were trying to book, and the email address and name you made the booking with.

11. Oh no, I made a booking but lost my booking confirmation? | Back to Top

Please contact us with the name of the property you booked, the email address and name you made the booking with and your booking number (if you have it).

12. Why are some reviews marked as Trusted Reviews? | Back to Top

A Trusted Review is one made by someone who either booked the property through Travellerspoint or by someone who is at least a Full Member on Travellerspoint.

This means that when you see a Trusted Review you know it was actually made by a user who stayed at the property or who has a long history of helping other travellers on Travellerspoint. This ensures these reviews are of the highest quality and not just intended to boost a property's ranking like you see on most other review sites. A Trusted Review is weighted much higher in our ranking of properties than a review left by other members.

13. Can anyone review a property on Travellerspoint? | Back to Top

Yes, anyone who is a Travellerspoint member can review a property. However, reviews made by new members are not weighted as highly as reviews made by established members or members who booked a property through Travellerspoint. We call those reviews Trusted Reviews.

If you booked a property through Travellerspoint, logon with the details you were sent when booking to ensure your review is marked as a Trusted Review.

14. What are Social Bookings and how do they work? | Back to Top

Social Bookings is our name for a unique feature we have on Travellerspoint that allows you to connect with other travellers staying at the same property as you. Tick the checkbox "Allow other Travellerspoint members to see you are staying here." to participate. You can undo this at any time.

You can more details on Social Bookings in our blog post.

15. Why don't I see all the reviews that make up a property's rating? | Back to Top

We have sourced ratings and reviews from different partners we work with, when we can be sure their reviews and ratings were left by users who actually booked that property in the past. We use these ratings and reviews to calculate part of a property's total rating on Travellerspoint, however we do not have the rights to display all the reviews that the final rating is based on. We are continuously working to source more high quality reviews where we can be certain that the review was actually left by a customer. By only sourcing ratings and reviews that were left by actual customers, we ensure the Travellerspoint rating is as accurate as it can be!

16. How do I see more photos of the property I am interested in? | Back to Top

Click on the Photos link on the property page to take you to the part of the page with all the photos of that property. Clicking on a photo will bring up the largest size we have available inside a pop up. You can then click through to the previous/next photos by clicking on the left and right sides of the image.

17. How do I insert photos into my blog entries? | Back to Top

Before a photo can be added to a blog entry, you must first upload it into your photo gallery. Photos can be added to the photo gallery through the Control Panel at the top of each page. Just click Upload Photos in the dropdown that appears when hovering over the text. Once a photo is in your gallery, you can add it to a blog by clicking on the picture icon when you are writing your entry.

Alternatively, you can insert photos from Flickr or elsewhere on the web by clicking on the 'From elsewhere online' tab, or you can upload a photo directly in the pop up by clicking on the 'Upload a photo' tab.

18. Can I password-protect my blog? | Back to Top

Yes, and unlike other travel blogging platforms, this is free. To make your blog private and only visible to those with the password, click on the Settings link, and change Password protect your blog to Yes. You will now be presented with an input field to add a Password of at least 6 characters. Once you have added this, click Update Settings to make your blog private. From then on, all visitors will be presented with a login window when trying to view your blog.

19. What is the difference between a blog and a diary? | Back to Top

Most travel 'blogging' sites really offer you the option of keeping a travel diary, rather than a blog. The design and all the navigation is for the main site, and you will just be adding your entries within that with no flexibility to change it. Leaving a comment is either not possible, or tied to becoming a member of the site in question. You usually won't have your own URL, or any way to control settings for the diary or tie it in with third-party systems. A good travel blogging site will let you easily include maps, photos and video to your entries.

20. How do certain entries get featured on the main Travellerspoint Blogs page? | Back to Top

This is a manual process whereby blog entries are featured by Travellerspoint administrators based on the quality of the writing, interest of the post or photography included.

21. Can I customize the look of my blog? | Back to Top

Yes. You can either select one of our pre-designed, professional looking templates, or you can choose to customize your blog completely in your own look and feel by updating the style sheet through your blog control panel. Although not hard to do, if you don't know what CSS is, we recommend you read up on it first before attempting this. You can always switch back to one of the templates if your attempts at designing your own blog template are not successful - no entries will be lost in this process!

22. What does adding 'Tags' do for my blog? | Back to Top

Tags are used to categorize your blog entries, and you can add multiple tags to each blog entry. This is a great way to group entries as over time you will be able to view blog entries by tag, for example all your entries tagged as Sydney, or tagged Backpacking. You can assign any tag you want to a blog entry, for example the city name, or the type or name of the trip you are on. You can choose to display all the tags in the navigation part of your site by setting Show tags in navigation to Yes.

23. I want to update my blog via email. Is this possible? | Back to Top

Yes. Go to the 'Settings' area of your travel blog and set allowing blogentries by email to 'Yes'. An email address will appear that you can use to update your blog with, either via standard email or by mobile phone (MMS or email). Pictures in jpg format can also be sent along and will automatically appear in your blog post. More information on this process can be found here.

24. How do I change the title/subtitle etc. on my blog? | Back to Top

From your blogs control panel, click on the 'Settings' link of the blog you are trying to change. At the top of the Settings page you are able to change the title, subtitle and subdomain of your blog, amongst other optional settings.

25. I have deleted my blog and the system won't let me start it again. What do I do? | Back to Top

Please contact us with your username and the domainname (ie. the bold bit in this link 'http://domainname.travellerspoint.com') of the blog you deleted. We will then re-activate it for you.

26. How do I include a map in my blog entry? | Back to Top

In the blog editing window, click on Map icon . In the pop up window that appears, select the trip that you would like to include the map for, and hit the Insert button or the Select Map View button. If you choose the latter, a map will appear in the pop up window that you can zoom in and out on, as well as pan from left to right until you have found the exact view you wish to insert into your blog entry. Click on Insert to include the map in that state in your blog entry. To learn more about inserting a map in a zoomed in state, read this detailed How To Insert a Zoomed In Map in Your Blog guide.

27. How do I upload a video? | Back to Top

Go to your Control Panel and select "Upload Your Videos". We can only accept video files ending in .avi, .flv, .mpeg, .mpg, .mov, .wmv, .mp4.

28. How do I insert a video into my blog entry? | Back to Top

You can insert a video into your blog entry in the same way that you would insert a photo or map. When writing the blog entry, select the Video icon and select either one of your own uploaded videos, or stream a video from selected other video providers.

29. What is the difference between generating a PDF or HTML when printing my blog? | Back to Top

When you generate a PDF, a file will be created in PDF format and downloaded to your computer. You can view and print this file using a PDF reader which are freely available online.

When you generate in HTML format, the results will appear within your browser and you can print directly from your browser.

There are some advantages and disadvantages to both options. The main disadvantage of generating a PDF is that your maps and videos will not show within the entries. The HTML version will show maps and videos as normal and when printing from HTML these will be included in your printout. The main disadvantage of using the HTML version is that the layout can be somewhat different from browser to browser and this might cause a strange looking printout.

30. What is the difference between these author types? | Back to Top

Besides the 'Blog Owner' there are three types of author that a blog can have. Depending on the type of author, their privileges will differ.

1. Writer - A writer can write new entries and edit their own entries as well as see how many comments or subscribers a blog has, but cannot edit the comments or see the subscribers details.
2. Editor - Like writer, but an editor can also edit all entries, whether written themselves or by others. Editors can also view the comments and edit or delete them but can not see subscribers details aside from the total number of subscribers.
3. Publisher - Nearly exactly the same privileges as the blog owner, except that a publisher can not delete the entire blog in one go.

31. How do I add multiple authors to my blog? | Back to Top

On your My Blogs page, click on the Manage link for the blog that you wish to add more authors for. Select the Authors sub-tab (under the MANAGE tab) and click the 'Add a new Author' link.

Enter the username of the new author, which role they will have (each gives different privileges) and if you wish to allow them to post entries via email and click the "Add Author" button.

The user you have added will now be able to locate this blog on his My Blogs page.

32. Can I add a different users map, photos or video to my blog entry? | Back to Top

Yes and No.

It is possible for photos and videos, if you have some basic details for them, but it is not possible with the maps. The photos and videos will however not show in the pop up windows you see when you click on either the Picture or Video icons when you are typing an entry as you did not upload these.

To add another users photo (or any photo on any other site), find the location of that photo and include in place of the XXX as follows: [img=XXX]. XXX will be a link like http://www.travellerspoint.com/photos/116989/Petersfield_Lake.jpg

To add another users video, find the unique id of that video and include it in place of the XXX: [video provider=fliqz videoid=XXX]. XXX will be a number although this is currently nearly impossible to locate so you would need to have it provided by whoever uploaded the video. Note that this is only the case for videos uploaded through Travellerspoint; you can add videos uploaded by anyone through Youtube, iFilm, Fliqz and Travelistic.

33. My preferred blogging locale (language) is not listed as an option. What does this mean? | Back to Top

This means that we currently do not have all the navigational elements of the blogging system translated in your preferred language. Note; you can still blog in whatever language you choose! Unfortunately the parts of your blog that are part of the automatic settings (words like "search", "subscribe" etc.) will not be translated. If this is important to you, then please read this FAQ on how to add your language to the list.

34. How do I add a language to the blogging platform? | Back to Top

Please contact us using the "Other questions and comments" option as your topic. Include the language that you wish to translate the blog system for and a current email address and we will get in touch with you quickly with a short page of terms that need to be translated. Upon receiving the translation we will do some small checks and upload it so that it is available to all users. Unfortunately we currently cannot pay for this translation, but we can increase your photo limits if you like.

35. What does setting "Add social bookmark links" to yes do? | Back to Top

This includes a selection of links at the bottom of each blog post that allow your readers to submit that entry to popular social networking sites like Digg, Reddit and Stumble Upon. This can help in getting more readers for your blog.

36. What does the setting "Show complete XML feeds" do? | Back to Top

This allows you to display full XML feeds instead of just the snippets that show by default. This will also include photos and videos in your blog entries and is particularly useful if you want to automatically publish your blog to for example Facebook so that your friends can read your entries directly in your profile.

37. Can I have complete xml feeds showing instead of just snippets? | Back to Top

Yes, in your blog management area, go to the SETTINGS tab. Where it says "Show complete XML feeds", set the dropdown list to Yes and save these new settings. The next time your XML feed is updated, it will include the complete entries, including photos, maps and videos in your feed.

38. What does the "Feed redirect URL" option do? | Back to Top

This option allows you to gain more insight into your blog's XML feed subscriber statistics. Using a service like Feedburner (there are others, but this is the most popular and it's FREE) you can track how many subscribers your blog has via it's XML feed. So not only can you track who is subscribed to your blog via email, but you can now also see how many subscribers you have including your XML feeds. For information on what to enter in this input box, see this FAQ or this detailed 'how to' guide.

39. What should I enter in the "Feed redirect URL"? | Back to Top

In the input box enter the complete URL (link) that you wish to redirect your XML feed to. This is typically a Feedburner feed formatted roughly like this: http://feeds.feedburner.com/myblognamehere but note that this link will not work until you have created an account with Feedburner and replaced this with the details they give you. More information on setting up your Travellerspoint blog with Feedburner, including detailed instructions on how to create a Feedburner account, can be found in this blog post. In principle any other feed aggregator should also work, but if you run into problems using a different system, please do not hesitate to contact us.

40. I want to get better stats on my blog, is this possible? | Back to Top

Yes, we offer all bloggers the option to include Google Analytics on their blog. Google Analytics provides really detailed stats tracking visitors, most popular pages, referrals and much more. Best of all, it's FREE - both to sign up with Google Analytics and to add this option to your Travellerspoint blog!

41. What does the "Google Analytics account" option do? | Back to Top

This allows you the option to add a much more comprehensive stats and tracking system to your blog than the default offered by Travellerspoint (which tracks page views and visitors but not referrals for example). You will have to sign up for a Google Analytics account (which is free) to get a tracking number to enter in this input box. More details on how to get a Google Analytics account and where to find the tracking number are included in this blog post.

42. Do people have to join Travellerspoint to comment on my blog? | Back to Top

This is up to you. If you like, you can allow public commenting and specify the number of days that commenting should be on for a new post. Otherwise, only Travellerspoint members will be able to comment. To allow public commenting go to your blog settings page and set the "Anyone can comment" option to Yes.

43. What does changing the duration of how long non-members can comment on my blog entries do and why do you recommend 10 days? | Back to Top

If you have enabled commenting by the general public, you will be given an extra option to set how long this is possible for. By changing the number of days anyone that is not a member of Travellerspoint can comment, you effectively remove the possibility for non Travellerspoint members to comment that amount of days after a blog post has been published.

The reason we recommend keeping public commenting open so short is that it cuts down drastically on the number of spam comments made by both bots and humans. Naturally you can change this length at any time, so feel free to set this to whatever length of time works for you!

44. How do I enter an Akismet key and what does it do? | Back to Top

Akismet is a collaborative effort to make comment spam something you don't have to worry about. Their system analyzes millions of comments posted every day around the web and using all that information they have created a fantastic resource that helps detect what is and isn't spam. Because they are such nice people, they allow you to access that system for free, assuming your blog is a personal one and not commercial (which of course none on TP are!).

You will need to apply for an API key here, and once you receive it via email, just enter it in the right spot under your Travellerspoint blog's settings page, and you are ready to go. Akismet will then check all comments made by the public to your blog and help filter out spam.

Please consider donating to Akismet if you use their system.

45. How do I include a map in my blog entry? | Back to Top

In the blog editing window, click on Map icon . In the pop up window that appears, select the trip that you would like to include the map for, and hit the Insert button or the Select Map View button. If you choose the latter, a map will appear in the pop up window that you can zoom in and out on, as well as pan from left to right until you have found the exact view you wish to insert into your blog entry. Click on Insert to include the map in that state in your blog entry. To learn more about inserting a map in a zoomed in state, read this detailed How To Insert a Zoomed In Map in Your Blog guide.

46. How can people find my blog? | Back to Top

If you want to let people know about your blog, the best is to send them all an email with your blog's direct url. The url will be something like this: http://your-domain.travellerspoint.com . You can also link your blog to Facebook which will ensure all your new entries show up for your friends.

47. I posted something in your forum but can no longer find what I posted? | Back to Top

Use the forum search function to search for postings by username. Alternatively, your most recent forum posts will show on your profile page or in the 'Forum Template' index page.

48. I posted something in your forum but it was removed or edited? | Back to Top

Something that you posted was in violation to the Travellerspoint forum rules. Please read the forum rules before posting to ensure this does not happen again.

49. Who keeps your forum so clean of spam? | Back to Top

Travellerspoint members chip in to help keep the forums clean of spam and advertising. Members that have reached a certain 'rank' can flag forum posts as spam to alert the moderators and administrators of each forum. The moderators and administrators then assess each post and edit/remove accordingly.

50. Why is there a comment showing in my forum entry? | Back to Top

A moderator or site administrator has edited your entry and included a comment about why they have done this. See the forum rules for possible reasons.

51. How does my 'ranking' in the forum change? | Back to Top

Travellerspoint bases its ranking of members on their contribution to the site through forum posts, blog entries, referrals and photos (among others). Featured entries, albeit forums, photos or blogs, help boost rankings further. The more active you are as a member, the higher the ranking.

52. Why is no one answering my questions? | Back to Top

There can be many reasons, including that the question is so specific that no one reading it has the answer. To help increase your chances of a reply, we have put together some tips on How to get the most out of your Forum Posts.

53. How do I change my details? | Back to Top

You can change your details on the site at any time by logging in and clicking on the 'Control Panel' link on the left hand side of the page. There are numerous details you can update in the Control panel, including your username, email address and password.

54. What details are visible to the general public? | Back to Top

To ensure a maximum of privacy without compromising the site's functionality, some of your details are visible while others aren't. Your email address is never revealed on the site. When other members send you messages, you are notified via email, but the email address is not shown to them. Your date of birth is also never revealed, although your age is.
All other details that you submit are viewable by anyone on the internet. If you don't wish to be known by your real name, you can of course use an alias.

You also have the choice of protecting your diary entries from the general public. You can specify a password for your diary, which you can distribute to those you want to see your diary.

55. Can I disable email notification of new messages? | Back to Top

To disable email notification of new messages you receive from other members, open your message center when logged in. If you are currently being notified, you will see a link at the top of the page saying 'Don't notify me'. Once you have clicked that link you won't be notified any more and the link will change to 'Notify me', if you decide you want to be notified again.

56. I'm having trouble logging in to the site. | Back to Top

Some users have reported problems logging in. While the reasons could range from a mistyped password to a code error, here are some other options that you can try.

  • your username and password are case-sensitive so make sure you do not have caps lock on
  • enable cookies. More information on enabling cookes can be found here
  • make sure the clock on your computer is set correctly (if the time/date is wrong your login cookie may not be saved properly)
  • adjust your browser's security settings in your browser's preferences area. If your settings are set too high, you will not be able to log in to our site. You will have to set the settings to medium high or lower to be able to log in
  • add an "s" behind http to visit the secure version of Travellerspoint and try logging in from there

If these suggestions don't work for you, please contact us and include your username, browser name and version.

57. How can I terminate my membership? | Back to Top

You can inactivate your account by clicking on the 'Inactivate my account' link on your profile editing page. This will delete all information you have uploaded or posted, excepting wiki travel guide content and forum posts as these are essential to the flow of the conversation on those pages. All personally identifiable information will be removed.

58. How can I promote my website on Travellerspoint? | Back to Top

We have fairly strict rules about website promotions on the site. For example, promotional posts in the forum can be deleted without warning. To promote your site, you can add your website to your profile. Once you have posted regularly enough in the forums or had a photo featured, your link will show up. Alternatively, you could consider becoming a Travellerspoint sponsor or, if you have non-commercial site, we may be interested in a link swap.

59. How do I become a 'Travel Guru' or 'Respected Member'? | Back to Top

Travellerspoint bases its ranking of members on their contribution to the site through forum posts, weblog entries and photos which have been featured through the site. The more active you are as a member, the higher the ranking.

60. I've forgotten my username. How do I log in? | Back to Top

You can use the search function on Travellerspoint to search for your own name and retrieve your username. The search box is located on the left hand side of every Travellerspoint page.

61. How do I change my profile? | Back to Top

To change your profile, you need to go to your Control Panel. Once there, Profile is the first option.

62. Can I get notified when I receive new messages? | Back to Top

Yes. All you have to do is go to your Message Center and click Notify Me (at the top of the screen).

63. I don't want my profile to show up in search engines. How do I avoid that? | Back to Top

There is no setting to stop your Travellerspoint profile from being crawled by search engines like Google. The only way to stop your name from showing up is by changing your profile details so you're not using your real name. Go to your Control Panel and click on My Profile to change those details.

64. I've forgotten my password. How do I log in? | Back to Top

You can reset your password to a new temporary one by filling in some details on this page. If this doesn't work, contact us.

65. Why can't I send messages anymore? | Back to Top

Someone has flagged one of your messages as SPAM. It is currently being reviewed by one of the Administrators of the site and if it isn't SPAM your messaging account will be opened up again shortly.

66. How do I let my friends know where they can see my photos, profile, diary or blog? | Back to Top

Send your friends the direct links to your photo gallery, profile, diary or blog via email. If you are unsure of the direct links or would like to send the links through Travellerspoint, you can retrieve all of these through the 'Promote' link in your Control Panel.

67. Your website rocks! How can I spread the word? | Back to Top

Let your friends and family know about the site! We'll even help you keep an eye on how many members you have referred in the Referral section of your Control Panel and use those referrals to increase your member ranking. If you have a website, feel free to link through to Travellerspoint.

68. I want to advertise on Travellerspoint. What does it cost and what do I get? | Back to Top

Check out our Advertising on Travellerspoint page and follow the instructions there. This is for TRAVEL sites only and we're sorry to say that we are not able to respond to queries regarding advertising that can't follow the simple guidelines outlined on our Advertising page.

69. I don't agree with some of the information you have on a destination. What do I do? | Back to Top

Edit it. Everything in the travel guide is fully editable, so you can just log in and add your contribution. The only exception is on articles which have been locked or featured, which only certain members can edit.

70. Why isn't there a Profile Pic displaying for member XXX? | Back to Top

This member has not yet uploaded a photo of themselves and tagged it as 'me'. They might not have gotten around to this, or they might prefer not to have a profile pic available. If you'd like to add a profile pic to your own profile, then follow these simple instructions.

71. How do I include a zoomed in version of my travel map in my blog? | Back to Top

In the blog editing window, click on Map icon . In the pop up window that appears, select the trip that you would like to include the map for, and hit the Select Map View button. A map will appear in the pop up window that you can zoom in and out on, as well as pan from left to right until you have found the exact view you wish to insert into your blog entry. Click on Insert to include the map in that state in your blog entry. To learn more about inserting a map in a zoomed in state, read this detailed How To Insert a Zoomed In Map in Your Blog guide.

72. How do I edit my travel map? | Back to Top

Select My Maps from the Control Panel dropdown and a list of your trips will appear on the left hand side of the page. Click on any trip in that list to update it, or click on the Add New Trip button at the top to add new trips.

73. How can I find another member's travel map? | Back to Top

You can view members' maps through their profile pages. In the right column of the profile page is a section with a list of each member's trips, where you can view maps of each individual trip or, alternatively, a map of all their trips.

74. How do I map my photos? | Back to Top

On your Map page, click on the My Photos link at the top left. Click on any photo on the left (or hold down the Shift key to select multiple photos), and drag the icon on the map to the location you'd like them to be mapped to. Alternatively, you can set the Location when uploading your photos to have them mapped automatically.

75. How do I map my blog entries? | Back to Top

Go to your Control Panel and select "Update Your Trips". Once you have reached your map management page, select "Map my entries". To add an entry to your map, you need to edit the entry and specify the period of travel to which the blog refers (eg. Describes Travel from 2004-07-03 until 2004-07-15). Hit "Publish". This will add the blog entry to the corresponding leg of your trip.

76. How do I include a map in my blog entry? | Back to Top

In the blog editing window, click on "Map". Select the trip whose map you would like to include.

77. The coordinates of a location/city/country are wrong... How do I get that changed? | Back to Top

As much as possible, we have aimed to be as accurate as possible with our coordinates, but there may be locations, cities and countries out there that we got wrong (or weren't able to find accurate coordinates for). If you find one like that, contact us, stating the exact location/city/country name. It is also possible to manually select the location on the map, by dragging the icon to the right location. You can then give it a Custom Label to describe it to those viewing your map.

78. The map doesn't recognize the location/city where I visited... How do I get that added? | Back to Top

We use Google Maps to retrieve locations as you type. Most likely there was a time out in the connection with Google, but if the problem persists, please choose a town or city nearby. Alternatively, you can manually select the location directly on the map by dragging the icon to the right location. You can then give it a Custom Label to describe it to those viewing your map.

79. How do I delete a stop from my map? | Back to Top

In the map editing view, select the little box with a minus sign ( - ).

80. How do I add a stop to my map? | Back to Top

In the map editing view, select the little box with the plus sign ( + ).

81. How can I have a map of all my trips in one single map, rather than having to view each trip separately? | Back to Top

In your profile page, select "All trips by (insert your name)". Alternatively, you can select "All trips & photos" in the drop-down menu above your map.

82. How do I edit an existing stop in my travel map? | Back to Top

On your Travel Map page, click on the trip that contains the stop you wish to edit. Click on the stop you want to change to edit things like name/custom labels/dates/transport mode and notes. To edit the order of the stops, drag the stops to their new order.

To delete a stop, click on the 'Minus' icon that appears when you hover over the stops.
To add a stop, click on the 'Plus' icon that appears when you hover over the stops (will add a stop after the one you are hovering over).

83. How do I edit an existing trip in my travel map? | Back to Top

On your Travel Map page, click on the trip that you wish to edit. To change the details for the trip (line colour/trip name/trip description), click on the Edit Trip Details link in the light grey bar at the top under My Trips/My Photos.

84. How do I submit my photos to the photography gallery? | Back to Top

All members can upload their travel photos to their own photo gallery. We then manually decide which pictures are of a high enough standard to be featured in the featured photography gallery, which is used to randomly display pictures on various pages throughout the site. Be sure to tick the "Allow Featuring" checkbox and include Location information when uploading, otherwise we won't be able to include your photo in the public galleries.

85. How much do I get paid for having my photos featured? | Back to Top

Nothing. If you aren't happy with your photos being featured on our site, don't tick the checkbox allowing them to be featured. If you submit your photos you retain full copyright over them and can of course delete them whenever you like.

86. How many photos can I upload? | Back to Top

You can upload an unlimited number of photos on Travellerspoint. We resize the photos you upload to be displayed at a suitable size for the web.

We also allow you to store backups of some of your original non-resized photos. There are some limits on this though. New members get 100MB of backup space, Full Members 1GB and Respected Members and Travel Gurus can backup 5GB of original non-resized photos.

If you just want to share your photos with the community and keep your own backup, then don't tick the "Store Originals" checkbox when uploading. You will be able to upload an unlimited number of photos that way.

87. What are 'tags'? | Back to Top

Tags are categories which you assign to the photo you are uploading. You can give a photo multiple tags. So, if you are uploading a photo which shows you in front of the Taj Mahal, you could tag it as 'buildings' and 'Taj_Mahal'. This means that your photo will be grouped with other photos tagged as 'buildings' or 'Taj_Mahal'.

88. How do I add a 'Profile Pic' to my profile page? | Back to Top

Simply upload a photo (or any other png,gif or jpg) and tag it as 'me'. This will automatically include it in your member profile for others to see. You can add as many photos tagged as 'me' as you like and a random one will be selected every time the page is refreshed.

So go on, show the rest of the members who you are!

89. Can I use one of the photos on your site for my site/publication etc.? | Back to Top

No, not without getting the explicit permission from the person that took the photo and holds the copyright to that photo. You can use the message center to contact the member with such a request.

Travellerspoint does not have any copyright over images uploaded by members and can not grant such permission.

90. Can I upload photos from my phone or via email? | Back to Top

Yes and No. Currently this function is only available to users who have a blog. Once you have a blog set up, follow these steps to post a photo to the site:

* In your blogmanagement area, select the SETTINGS tab.
* Set "Allow posting blogentries per email" to YES and click 'Update Settings'.
* An email address will appear that you can use to send photos to from either a mobile phone or via regular email. These photos will then appear in your blog, however be hidden from your photo gallery until you have ticked the checkbox 'Show in Gallery'.

Details on how this works exactly are included in our Moblog Explanation.

91. What photo comments should I report? | Back to Top

Users can use the Report button to notify moderators that a comment should be inspected. Typical reasons to report comments would be that they contain nothing but advertising or spam, inflammatory or derogatory content. Please note that the owner of the photo which received the comment can also remove and hide comments, so if the comment was added some time ago and you are unsure whether to report it, the owner of the photo has probably already ok'd it.

92. What happens after a photo comment is reported? | Back to Top

The photography moderators are notified that a comment has been reported as inappropriate content and will make a decision on it. They will either delete it or mark it ok for public view.

93. Are there any consequences of having my comments reported? | Back to Top

Yes, if several of your comments have been flagged as inappropriate, commenting will temporarily be disabled for your account until moderators have made a decision on the comments. If they are considered fine, the ability to comment will be restored to your account. If not, your account will either be closed permanently or the ability to comment will be removed permanently.

94. It takes me forever to upload photos. What is wrong? | Back to Top

Assuming it is not your internet connection, the most likely cause of a very slow upload is the size of the photo you are trying to upload (typically more than 1MB).

If you are using our bulk uploader, you can speed up uploads dramatically by unticking the checkbox 'Save a Backup on Travellerspoint'. This will not upload the original image, which will be much faster, although of course the original is then not backed up on Travellerspoint.

If you are using the single photo upload, you will need to resize your photo to a smaller size to speed up the uploading process.

95. How do I resize my photos before uploading? | Back to Top

To resize your photos you can use free programs like Irfanview and Picasa which you can download. There is also paid software that allows you to resize photos, like Photoshop and Fireworks. If you do not have access to a photo editor, you can simply upload photos in their original size to Travellerspoint. The only downside is that it will take longer for the photo to upload. As long as you haven't checked the tickbox 'Save a Backup on Travellerspoint', it will not use up any of your storage space.

96. Should I always resize my photos for uploading? | Back to Top

All photos are resized during the uploading process so in principle there is no reason to resize. Uploading will be faster though if you have resized in advance, although you can store a backup of your original photo on Travellerspoint if you don't resize before hand. And sometimes you might just not have access to a photo editor so resizing is not an option. As long as you don't have the Save a Backup on Travellerspoint option checked, you can upload unlimited numbers of photos to Travellerspoint.

97. Will deleting some photos give me more space to upload photos? | Back to Top

On Travellerspoint, you can upload an unlimited number of photos. Deleting photos makes no difference.

If you are running out of backup space, you can delete the originals you have backed up to clear up more space for backups. Naturally we recommend you have backed up photos elsewhere before doing so as the originals are permanently removed from Travellerspoint when doing this!

98. The bulk photo uploader is not loading. What is wrong? | Back to Top

If it is your first time accessing the bulk uploader on the computer you are using, it can take some time to load completely. Once this has been done once, it will load instantly from then on.

If you are seeing a message about Image Uploader ActiveX control being necessary, then click on the Information Bar which should appear at the top of your browser window. The software will be loaded by 'Aurigma' and it can take up to a few minutes to complete, depending on your internet connection.

99. The bulk photo uploader is really slow at loading. What is wrong? | Back to Top

If it is your first time accessing the bulk uploader on the computer you are using, it can take some time to load completely. Once this has been done once, it will load instantly from then on.

100. How do I quickly select all photos in a folder for uploading? | Back to Top

Assuming you are using the bulk photo uploader, right click (ctrl click on a mac) on the right pane/window of the uploader. This will show you some options including 'Select All'. After selecting all, tick the checkbox on one of the photos and all photos will be selected for uploading. Tick the checkbox again to deselect all photos.

101. I am using the bulk photo uploader and don't like thumbnail view to upload. How do I change this? | Back to Top

Right click (ctrl click on a mac) on the right pane/window of the bulk photo uploader. This will show you some options including Details, List & Icons in addition to the default Thumbnails. Choose one of the other options to view accordingly.

102. The location where I took the photo is not automatically showing as an auto-complete option. What do I do? | Back to Top

If you are sure you are spelling the location correctly and it's still not showing, try mapping the photo to the nearest town or city. Alternatively, you can map it manually by clicking on the Use Map to Find Location link behind the input field. You can narrow the scope of the map that pops up by typing the city name at the top before selecing the location on the map. The Location field is not a required field, but only photos that have included the location will be considered for featuring by the moderators.

103. What do I do if there isn't a Travel Helper for the location I am going to? | Back to Top

You can choose to contact the Travel Helpers for the overall region or country you are travelling to as well. These Travel Helpers are usually happy to help answer questions about any location within that country or region. It is also a good idea to post your question in the forum, so that anyone browsing the site can answer, not just those that have taken the time to become Travel Helpers.

104. How long does it take for Travel Helpers to answer my question? | Back to Top

The Travel Helpers are all volunteers and other members of the site, similar to yourself. Some Helpers may respond within a few hours, while others may take a week or two. If a Travel Helper doesn't respond to your question within a fortnight, please contact us and we'll contact them to make sure they still want to be a Travel Helper.

105. Can I contact multiple Travel Helpers at once? | Back to Top

You can contact multiple Travel Helpers at once by posting your question in the forum. If you specify a city/country or region when posting your topic, this will send an email to all the Travel Helpers for that location letting them know someone needs help.

106. Who are the 'Travel Helpers'? | Back to Top

Travel Helpers are Travellerspoint members dedicated to helping others plan their trip by voluntarily offering information you would have a hard time finding in a guide book.

107. How can I stop getting Travel Help requests? | Back to Top

You will have to unsubscribe as a Travel Helper. To do so, you need to go to your Control Panel and select the Travel Helpers option. Tick the boxes for the countries you would like to unsubscribe to and hit the delete button.

If you have any further questions, feel free to post a topic in the System Talk Forum, which we check regularly

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