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Anyone booked Wake Up online?

Travel Forums Australia / New Zealand & The Pacific Anyone booked Wake Up online?

1. Posted by Dan90 (Budding Member 39 posts) 2y

Helloo,

I've recently booked my hostel for Sydney and went for Wake Up. I done it all last week and received my confirmation email not long after, its been over a week and the funds haven't left my account yet, just wondering if its taken a while for anyone else? I've emailed Wake Up and just waiting for a reply back.

Thanks,
Dan.

2. Posted by KellieBarnes (Admin 813 posts) 2y

Hi Dan,

I suppose it depends where you booked and what their booking conditions are; on Travellerspoint for example, only a small deposit is required to secure your booking at Wake Up, not the full amount. If the booking system we use is unable to charge the card it is generally because there has been an issue with the card details provided, so the booking is cancelled and a notification sent advising of the issue.

If you booked directly with Wake Up, they will be the ones to confirm the status and chase payments.

Hope it gets sorted out soon.
Kellie

3. Posted by Dan90 (Budding Member 39 posts) 2y

Hi thanks for the info!

They emailed me back today.. They don't take payment untill you check in they just need to pre authorise it

thanks
Dan.

Post 4 was removed by a moderator
5. Posted by KellieBarnes (Admin 813 posts) 2y

Glad it got sorted. Enjoy Sydney!