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Stuck between Tripadvisor and apartment owner

Travel Forums General Talk Stuck between Tripadvisor and apartment owner

1. Posted by zephd (First Time Poster 1 posts) 2y

zephd has indicated that this thread is about Sardinia


We booked an accommodation through Tripadvisor, but now find ourselves stuck in a dispute between Tripadvisor and the accommodation owner. Basically the owner says she hasn't been paid by Tripadvisor for the last 3 guests, while Tripadvisor maintains they have paid her. She has indicated to us she expects us to pay on-site if she hasn't received the money when we arrive. This would be paying twice and is of course unacceptable. Still, with only two days before we get there (after a 18 hour journey), we are getting nervous about what will happen when we get there.

What's our best course of action?


2. Posted by acleggtravel (Budding Member 9 posts) 2y

where are you located? a lot of people in certain countries attempt to scam you, claiming they havent been paid and requiring you to pay, and in the end gaining double the money. I would edge on the side with TripAdvisor, just because they are a respected company with high credentials.

Hope all goes well, Pröst!


3. Posted by SamSalmon (Respected Member 626 posts) 2y

Get a hotel