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Stuck between Tripadvisor and apartment owner

Travel Forums General Talk Stuck between Tripadvisor and apartment owner

Last Post This thread is marked as being about Sardinia
1. Posted by zephd (First Time Poster 1 posts) 2y Star this if you like it!

Hello,

We booked an accommodation through Tripadvisor, but now find ourselves stuck in a dispute between Tripadvisor and the accommodation owner. Basically the owner says she hasn't been paid by Tripadvisor for the last 3 guests, while Tripadvisor maintains they have paid her. She has indicated to us she expects us to pay on-site if she hasn't received the money when we arrive. This would be paying twice and is of course unacceptable. Still, with only two days before we get there (after a 18 hour journey), we are getting nervous about what will happen when we get there.

What's our best course of action?

Thanks!

2. Posted by acleggtravel (Budding Member 9 posts) 2y Star this if you like it!

where are you located? a lot of people in certain countries attempt to scam you, claiming they havent been paid and requiring you to pay, and in the end gaining double the money. I would edge on the side with TripAdvisor, just because they are a respected company with high credentials.

Hope all goes well, Pröst!

Alex

3. Posted by SamSalmon (Respected Member 626 posts) 2y Star this if you like it!

Get a hotel