Skip Navigation

Bag stolen on ferry - insurance claim

Travel Forums General Talk Bag stolen on ferry - insurance claim

1. Posted by diviolzekilaf (Budding Member 10 posts) 1y


I took a ferry in Thailand recently. Upon boarding the ferry I handed my backpack over to a crew member who placed the bag with all of the other bags in the luggage area.

Upon arriving at the destination I waited with everyone else for my bag to slide down and pick it up. The bag never appeared.

I then did a search of the entire ferry, checking each remaining bag (there were still bags on the ferry as it was sailing on to another destination) one at a time, twice, but didn't find it. Notified the ferry company office and they said that they would check the ferry again at the end of the day. They didn't find it.

The next day I made a police report.

In the bag were:

My passport
Tablet PC
Medication and other misc travel items of minimal value

I have comprehensive travel insurance. I have yet to make a claim and before I do so, I want to get some advice to ensure that my claim has the best chance of being approved.

Any advice is much appreciated.

2. Posted by diviolzekilaf (Budding Member 10 posts) 1y

some relevant details from the insurance PDS:

We will not pay for:

2. items left unattended in any motor vehicle unless stored in the boot and forced entry is gained.

4. jewellery, camera and video camera equipment, sound equipment, mobile phones, smart phones or laptop and tablet computer equipment left unattended in any motor vehicle at any time (even if in the boot).

5. any amount exceeding $2,000 in total for all items left unattended in any motor vehicle.

7. items left unattended in a Public Place.

[ Edit: Edited on 30-Mar-2015, at 02:04 by diviolzekilaf ]

3. Posted by CheersT (Travel Guru 2477 posts) 1y

Ouch. Can't help you with the insurance issue but your unfortunate predicament serves as yet another reminder to never, ever allow your Passport, important documentation, electronics, etc. to ever leave your direct control when you're on the move.

Hope you get it all straightened out. Good luck.