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Beware of flying with Scoot

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11. Posted by CheersT (Travel Guru 2455 posts) 1y

The notification wouldn't have changed anything, he was still flying on two entirely separate and distinct bookings which means he's on his own no matter what.

Annoying? Absolutely. Discriminatory? In my opinion that's a misused word that's thrown around way, way too loosely these days.

Cheers,
Terry

12. Posted by robmer (Full Member 105 posts) 1y

Quoting CheersT

Quoting robmer

Sorry for the unpleasant experience that you had. It can be looked upon as a lesson to never to use Scoot again. I know that is not enough consolation for all that you went through. At least by sharing this, we can all learn from it and stay away from Scoot.

It has nothing to do with Scoot. Their Terms & Conditions regarding this case are the very same as any other carrier. This is not a unique situation.

Cheers,
Terry

Thanks for the eye opener. I will have to reconsider my conclusions.

13. Posted by CheersT (Travel Guru 2455 posts) 1y

Here's how it works in a nutshell, robmer.

1.) If you buy one ticket flying you into an airport and buy a second separate ticket to fly you out of the airport then both flight legs are your responsibility. In other words if the first flight is late then you're screwed... the second flight has no obligation to wait for you, it has no obligation to reimburse you because you missed the flight, it has no obligation whatsoever to provide any service to you.

2.) If you purchased the two flights together on the same ticket then the situation is completely different. If the first flight is late and you miss the second flight then the airline is legally obligated to get you to that second destination. The most common solution is to simply put you on a later flight. If there isn't one available then they have to provide overnight accommodation/meal and get you onto a new flight the next day. Since both flights were sold to you as a complete trip then they must get you to your destination no matter what.

Make sense?

Cheers,
Terry

[ Edit: Edited on 07-Oct-2015, at 14:40 by CheersT ]

14. Posted by robmer (Full Member 105 posts) 1y

Quoting CheersT

Here's how it works in a nutshell, robmer.

1.) If you buy one ticket flying you into an airport and buy a second separate ticket to fly you out of the airport then both flight legs are your responsibility. In other words if the first flight is late then you're screwed... the second flight has no obligation to wait for you, it has no obligation to reimburse you because you missed the flight, it has no obligation whatsoever to provide any service to you.

2.) If you purchased the two flights together on the same ticket then the situation is completely different. If the first flight is late and you miss the second flight then the airline is legally obligated to get you to that second destination. The most common solution is to simply put you on a later flight. If there isn't one available then they have to provide overnight accommodation/meal and get you onto a new flight the next day. Since both flights were sold to you as a complete trip then they must get you to your destination no matter what.

Make sense?

Cheers,
Terry

Yes, this makes total sense. I have never had a problem if I booked the legs on separate airlines (although I don't do that very often), but I have had the problem of missing connections when booking with the same airline; however, they took care of the rebooking.

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