Hey everyone, I was travelling back from Lanzarote a few weeks ago when our flight became delayed. I wouldn't of minded if it was for 20 minutes or so, but I was stuck in the airport for 5 hours! What's the process re claiming back compensation for flight delays? I've looked on their website and have filled in a form and but I've heard nothing back from them, and doubt I will. Any help would be great.
It sounds like you basically followed the correct procedure, and I'd recommend just keeping at it, maybe escalating via their phone desk to get some traction. Just to make certain, you filled in the form on the easyjet website? I had a 6 hour delay with KLM last year, filled in a form on their site (which was a specific form for long delays) quoting and pointing at this page to make it explicit that I was very much aware of my rights), and got a reply within days, with compensation following shortly after.
[ Edit: Edited on 28-Apr-2016, at 10:10 by Sander ]
Sanders is right, you have followed the right process but very unlikley to hear back from them. Airlines are notoriously hard for claiming back money from. Was it due to technical difficulties or extraordinary circumstances? The best way is to put pressure on them, social media is a great way for doing this.
Look up your rights, but unless the delay was caused by bad weather etc then you definitely are eligible for some money back. Heres a couple if links that can help yiu figure out how strong a case you have.
Since it was EasyJet, my first question would be what did the flight cost you? Then, what compensation as a percentage of that do you expect to receive? Then, is the amount you expect to receive worth bothering about?
I'm imagining a 100 GBP flight and the hope of getting 50 GBP in compensation. I wouldn't waste my time on it. If it was one of EasyJet's famous 19 GBP flights, I'd find it hilarious anyone was even thinking about it.
So since this is obviously all about money, how much money is it about?
Given that it was a European flight, the amount the flight originally cost is irrelevant. As specified on the europe.eu page both me and tom linked to, Jane has the right to get compensated for lost time (assuming the delay wasn't due to weather or something similar which the airline could not be expected to be able to control), between €250 and €600 depending on distance and if one end of the flight was outside the EU. Here we're talking about within the EU, and from Lanzarote almost certainly more than 1500 kilometers, so €400.
[ Edit: Edited on 30-Apr-2016, at 11:18 by Sander ]
Old pro, compensation in the EU for delayed landings over 3 hours is based on distance not the fare paid.
In this case it is probably €400 per person, depending on the exact airports involved.