Skip Navigation

Sixt Insurance Claim Dispute

Travel Forums Europe Sixt Insurance Claim Dispute

1. Posted by sharmavs (First Time Poster 1 posts) 8w

sharmavs has indicated that this thread is about Austria

We rented a car from Sixt in Austria last month. There was a minor scratch at time of return and we accepted the liability for it, but a week later Sixt sent me a claim agreement of around 3000 Euro which is much higher for a small scratch like that. We tried to confirm it with Sixt but they summed it up as administrative loss, day loss cost etc.
Since we did not opt for extra insurance plan, they had blocked some extra amount from our credit card. However by now they have only charged the rental fee and no other fee is deducted but demand of 3000 Euro is not acceptable. Please help me to sort this matter if anyone has any such experience and let me know the consequences if I fail to pay the claim amount.

2. Posted by OldPro (Respected Member 212 posts) 8w

What do you want people to tell you?

You rented a car and declined the insurance coverage. You accepted responsibility for the damage on return and presumably signed something that indicated that acceptance. Now they are sending you a bill for repairing the damage. You don't like the amount they are billing you for.

Those are the facts and the only possible advice would be that if you don't want to pay the bill then you will need to hire a lawyer and go to court to argue a case. That presumes a lawyer tells you they believe they can make an argument to reduce it. Of course by the time you do that, you will probably end up spending more than 3000E anyway.

You appear to be suggesting that you are considering an alternative of not paying at all depending on what the potential consequences of that would be.

Well, first there is the moral question associated with that decision. You say you accept responsibility. So if you pay nothing, you are not meeting that responsibility. Not liking how much they are billing you does not mean you are no longer responsible. So are you willing to ignore the morality of that?

My advice is pay the bill or hire a lawyer. Those are the only 2 moral choices you have.

3. Posted by OldPro (Respected Member 212 posts) 8w

This is a perfect example of why not paying for insurance can come back and bite you in the butt and there is a lesson to be learned here.

4. Posted by Peter (Admin 5789 posts) 7w

Hi sharmavs, check your travel insurance. It might have a clause to cover rental car damage as well. Usually that is my preferred way of insuring rental cars as the rental car companies are extortionists when it comes to insurance.