Just to let you know about my bad experience with STA Travel Insurance and wanted to worn people and to see if other people had suffered similar experiences. I got my travel insurance through STA thinking they would be good as they dealt with backpackers but after I had my rucksack stolen in Kuala Lumpur, I found them very unhelpful and it took me over 4 months to get money back from them. On 4 occassions, they said that they hadn't received my claim, even though on the last two times, I sent it registered post. The whole process added to the burden of having my things stolen and I ended up not receiving the value of the goods back that were stolen. I didnt even get the money back that I paid for the cost of the (expensive) travel insurance. Things are tough enough once you have had your personal things abroad and the last thing you want is your insurance company not being helpful and causing you extra cost and hassle.
I'm sorry to hear about your ordeals! Thanks for letting us know though - there's not much information from people who have had to lodge insurance claims in general.
Have used STA twice and found them the cheapest both times but havent had any probs yet so dont know much about that!
Same here, used STA to travel to Asia, they were quick, proffesional yet flexible and fun.
I've used STA once and never again. I had my bag stolen, and sorting it all out was a compelte hassle and took ages. They said they never recived the paperwork, after I'd already sent it, so I had to send it again. Then they said I hadn't included the police report, which I had ... etc.
All in all a complete pain. I wouldn't recommend them.
Thanks for sharing your view, as that is exactly what happened to me and people should know!
Hey Lucy and Phil,
How was your bag stolen? What a nightmare! How did it happen and what did you do to get back on track?
I had my backpack stolen (small one not main one) from a youth hostel in kuala lumpur whilst i was alseep. I had quite a few things in there including my digital camera, wallet, bank cards etc stolen (worked it out at about 500 pounds worth of value). I didnt get half of that money back insurance wise, plus all the irreplacable things like photos/diary/birthday gifts etc. It was a tough experience as it was in my first week of travelling (out of a year), but you have to get on with it and now I am having the best time of my life. My point was that STA were not there in my time of need!
My point was that STA were not there in my time of need!
I got that point. Sounds like having insurance with STA is just a waste of money .
I got mugged in Columbia and had my rucksack and handbag taken, complete with MP3 plater, PDA, cash, drivers liscence, Ecuador national ID card, a ton of important papers, and my digital camera...thankfully I had just put all my photos on my laptop. It was a big enough hassle anyway having to replace all ym papers, drivers liscence, Ecuadorian ID card, etc... without having all the hassle of fighting with the insurance company, and after all that them not paying anywhere near what everything was worth.
All in all not a great experiance