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"Lost" luggage with no notification - Greg's travel gripe

Travel Forums General Talk "Lost" luggage with no notification - Greg's travel gripe

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1. Posted by GregW (Travel Guru 2635 posts) 11y

Yesterday I was flying from Montreal to Toronto. Because of spending two weeks in Montreal, I had a bag too large for carry on, so I needed to check it.

Due to the fact that ALL the stop lights in North Montreal yesterday were out for some reason, I ended up not arriving at the airport until approximately 25 minutes before my flight. I was allowed to check in, and made it onto my flight.

I arrive in Toronto and went to the luggage claim area to wait. After 30 minutes of waiting (along with 5 other people), I finally wandered over (actually stomped steamin' mad over) to the lost luggage counter where I was told, "oh yes, Mr. Wesson, your bag didn't make it on the plane."

I'm not really mad that my bag didn't make it on the plane. I arrived REALLY late for my flight, so that's fine. What upsets me is that no one proactively told me that my bag wasn't on the flight. They have all these computers that track baggage through the system and all these computer that track people through the system. Air Canada knew I checked in and boarded my flight. Air Canada knew that my bag didn't make it on the flight.

Why was it that no-one was able to walk up to me and tell me that. There were opportunities either on the plane after I had boarded or upon arriving in Toronto to say, "Mr. Wesson, I'm sorry, your bag didn't make the flight" Either you can fill out a lost luggage request, and we will bring the bag to you, or you can wait an hour for the next plane to arrive, where your bag will most likely be."

Argh! This is why I try as often as possible not to check a bag.

Greg

2. Posted by mtlchica (Respected Member 922 posts) 11y

That really sucks...I guess they were too preoccupied as to who gets the vegetarian snack on the plane to bother realising that they could have told you about your bag. As you can tell, I'm not a fan of most airline companies! lol :) I hope you got your bag in the end!

Cheers,
Katie ;)

PS: There was a huge blackout in Montreal yesterday caused by forest fires in the northern regions of the province. At its peak, the power failure affected 300,000 people.

3. Posted by GregW (Travel Guru 2635 posts) 11y

Quoting mtlchica

There was a huge blackout in Montreal yesterday caused by forest fires in the northern regions of the province. At its peak, the power failure affected 300,000 people.

300,001 people, actually, if you add me in.

4. Posted by Isadora (Travel Guru 13926 posts) 11y

Airlines - can't fly without them - can't trust them with your luggage! Did you and your bags finally meet up? Or, are you standing in the middle of your hotel room, in your underwear, waiting for room service??

5. Posted by GregW (Travel Guru 2635 posts) 11y

My bag has found it's way to Toronto, but as I am at work it has not made it specifically to me yet. Luckily, though, Toronto is my home and thus I don't need my bag until Sunday, when I will open it all stinky and humid and wash the offensive clothes in there.

6. Posted by Isadora (Travel Guru 13926 posts) 11y

Quoting GregW

Luckily, though, Toronto is my home and thus I don't need my bag until Sunday, when I will open it all stinky and humid and wash the offensive clothes in there.

Washing good! We want you sqeeky clean and sweet-smelling by meet-up time. Though, maybe a good airing-out of the luggage may be in order too...

7. Posted by Sam I Am (Admin 5588 posts) 11y

I don't think I've ever been notified in advance that my bag wasn't making it, although they should notify anyone flying through Heathrow that their baggage won't make it to whereever they are going and have the forms ready on the plane.... :) On stopovers there that are under 2 hours, I think my baggage has been lost 100% of the time!!!

8. Posted by Isadora (Travel Guru 13926 posts) 11y

Geez, Sam, what's in your luggage?

9. Posted by Sunniebgi (Full Member 67 posts) 11y

Just to add my grip as well. Last August flying Raleigh to Philly to Barbados on US Airways (first time in a long time on that airline). Day of a tropical storm coming up east coast. Bad rains in RDU. Arrived airport way on time.. checked in .. all fine. got to Philly, changed planes.. no delays.. headed to Barbados. Got to Barbados(5 of us, 2 adults 3 children) stood in the arrivals hall for about 1/2 hour. No bags anywhere. no agent talks to us at all. Go over to the baggage place for US Airways and all they can say is "we will take your report".. I said.. you have to know that 1 family with 8 bags and all bags didn't make the flight. I used to work for AA and know the baggage system US Airways uses.. I'm sure they knew the bags didn't make it and even more sure that they never even left RDU because of the rain (ramp personel didn't want to get themselves wet getting our bags on the plane). Finally arrived 24hours later. We live in Barbados so not a big hassle, except having to wait and go back the next day.

When I worked for AA I remember many times standing at the door of the aircraft after coming onboard and asking for Mr. Smith or Mr. Jones to see the Gate Agent upon deplaneing, giving them the info on their bags and trying to advise when the bags might get to them. It all has to do with customer service.. which seems sadly lacking these days.

just my experiences.

10. Posted by Isadora (Travel Guru 13926 posts) 11y

Sunnie, you are so right about the lack of customer service concerning the airlines. Rarely do we run across anyone associated with any carrier who doesn't act as though showing up for work is all the customer service they need to provide. Luckily, I have only had my luggage delayed once and only for a few hours. Even then, it was delivered to the hotel.

My problem stems from being totally invisible to the flight attendants. They will ask my husband what he would like, then walk away. I can be waving my arms in the air and they pass me by. It now has become a game for us to see if I will be noticed or not. I was finally recognized as a paassanger on our return flight from Panama. Shocked and amazed, Kris and I just stared at each other for five minutes. I'm not a bad passanger. I sit in my seat, reading my book or watching out the window. I don't ask for much, just some ginger ale. Maybe that's it - I'm not obnoxious enough to be noticed.

At least our luggage always gets to our destination with us. I think they like Kris.