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I just lost a REEEEAAAALLY long message . . .

Travel Forums System Talk I just lost a REEEEAAAALLY long message . . .

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1. Posted by bluewaav (Inactive 627 posts) 12y

Hi,
I was replying to a message in my message box about travel help and after I sent it, I got an error that said that I didn't put a subject in the subject blank (I didn't type anything in it- just assumed that it said "Re: whatever the subject was"). So I think I lost an entire message! :( Needless to say, I was not impressed. I really don't want to re-type that whole thing over again! In fact, I don't think I can remember the whole thing! Is there any way that it got sent, anyway?

2. Posted by Peter (Admin 5809 posts) 12y

Hi Steph,

That really sucks!! I'm surprised about the subject error causing it to not go through. Did you get an opportunity to go back and edit the message? That's how it should work - it should let you go back and add a subject without losing everything you've written. Umm. if it was a reply, it should have an icon next to the message that you replied to that will indicate whether you replied. If it's not there, chances are it didn't get sent! I can check the database when I get home to see whether any messages of yours were sent around that time. I'm really sorry for the trouble Thanks for letting us know though.

Peter

3. Posted by Gelli (Travel Guru 2457 posts) 12y

Hey Peter,

Although doesn't sound like the problem i had trying to post my Eastern Europe response a while back, that was a long post as well. As i've never had a problem with anything else here (including reply with no subject), might that be something that confuses it??

Btw, Steph, something i tend to always do now (after getting frustrated loosing long replies/posts to other places) is i'll either write them in word or whatever and then copy/paste them over, or more reglarly, just select all teh text and copy it before i post. Then if it does go wrong, i don't have to go through the whole thing again. I can just paste.

HTH

4. Posted by Sam I Am (Admin 5588 posts) 12y

Hi Steph,

Have had that happen to me before too... but that was a different reason and one which has since been fixed. What a bummer though when that happens!!!

The travel help requests generally all already have a subject so if you just hit reply that shouldn't cause any problems and like Pete said, it should default back if there is anything wrong. I have also used the copy version Gelli suggests on very long replies to make sure I didn't lose a message although that is still not ideal of course.

There is a maximum length on some of the entries but it shouldn't influence the messaging as it defaults back to change that in case it happens...

Pete, any ideas after looking into it?

Sam

5. Posted by Sam I Am (Admin 5588 posts) 12y

Just coming back to this... might have found the problem...

When I was posting something on the forum earlier, I took a break to go watch CSI and when I came back I finished off the post and posted it. Bam, I got redirected to the log in page saying I had to log in, which I did, which then sent me back to the forum post where I had an error message saying that my message was blank (which it of course hadn't been). What basically happened is that my session timed out on me, which meant I had to log in again which in turn erased all my info.

Although sessions don't time out when you are browsing the site or moving between posts, it can happen when you have one page open for a very long time and are typing as the system doesn't see that as an action which is taking place. If your message is long enough, this could result in a timing out....

Do you think this could have been the problem you experienced? We set the time out to 60 minutes I believe but when we were on another server had this problem after any page was inactive for 20 minutes which we fixed with a little pop up reminding people to copy the data they were working on. We might be able to reïnstate that if this seems to be the reason....

Let us know!

Sam

6. Posted by bluewaav (Inactive 627 posts) 12y

Hey guys,

Sorry this has taken so long for me to get back. I set it to notify me when there were replies and that is another problem I've been having and you could read all about it if you're really bored in another thread

Okay, so here is the deal: I do not have an icon that says the reply went through. There was a default RE: in the subject line which I had left, so it wasn't technically blank. No error popped up saying it was too long. I did not have to relog in or anything so I don't think that it just timed out on me- but it did take a while to type because it was looooong.

Gelli, this is pretty strange, but I had the wierdest feeling that I should copy the message before I sent it, but then when I went back to proofread for spelling/grammer/anything else to add I forgot and just sent it . .. . creepy, huh? Anyway, I have been making extra sure to retype the subject in when I send messages and I will use the copy idea just in case when I have a particularly long and important message that I don't want to loose.

I wrote the travel asker back and appologized and asked whether he/she got the message and if he/she needed more info then to just write back with questions and so far I haven't got a reply.

Well, hopefully that helps you guys solve the problem a bit better!

Thanks.

-Steph

7. Posted by Gelli (Travel Guru 2457 posts) 12y

Intuition is a really strange thing, but seems to work virtually all the time. I have that periodically with posts, and everytime i still ignore it, it fails. Alcohol works in mysterious ways!

8. Posted by Sam I Am (Admin 5588 posts) 12y

"Alcohol works in mysterious ways!"

Sweden is rubbing off on you then Rich? Sounds like something that would be said here in Norway! :)

9. Posted by Hien (Moderator 3906 posts) 12y

Sam,

I have a suggestion here. In the message compose/reply pages, add a hidden IFRAME. The page in the IFRAME will refresh every 5 minutes automatically. This should prevent the user from being timed-out by the server if he is writing a very long message.

As for the missing subject problem, perhaps you could add javascripts to validate the required fields on the user side before it gets sent.

HTH.

--
Hien

10. Posted by Peter (Admin 5809 posts) 12y

HI Hien,

Thanks for the suggestions.. the form already does do validation (not javascript though, because that is too browser dependant). I just checked through it all though - it seems that if the subject has just a space in it (so not blank, but just spaces), it will let it through. I'm a little unsure how the error then happened that did happen, but that little check is now fixed up.

As far as the logging off goes, I think the problem is more than just not refreshing. I'll try to do some tests this weekend and see if I can get to the bottom of it, because I have a feeling that accessing new pages isn't even extending the time out. Will get back to you all on that one.

Cheers,
Peter