I would just like to warn any one thinking of booking accomadation through this website. I booked a room at the Chill Inn in Singapore - which is a pity since it has not existed for about a year. And they took my deposit. If any of the site owners have a response i would be interested.
freakyfrog: I'm sure someone with a better answer will come along shortly, but as far as I know, the hotel booking service is handled by a third party, and the responsibility for keeping the information up to date is theirs. I assume there's contact details listed somewhere along with the booking process? Have you tried getting this deposit refunded?
[ Edit: Removed text that was illogical after removing flag... ]
You could have sent me an email and it would have been sorted out by now
As Sander mentions, we run this particular booking system (the one you used) through a third party agency. This agency does over 100 000 bookings per month and handles the largest budget accommodation booking system around. I'm explaining this to let you know that this is a quality system and in 99.9999% of the cases it is without problems. As with any booking, online or offline, mistakes can happen though where humans are involved, and humans are always involved in different ways.
As the bookings are confirmed immediately, it relies on accommodation owners uploading availability for dates. In this case, it seems that the accommodation owner has uploaded availability and never removed it (please note that the booking agency only facilitates the booking system, your booking is in fact direct with the accommodation and legally you have a contract with them to deliver what they've offered).
Naturally, any deposits you have made for a booking which cannot be fulfilled for whatever reason (in this case due to the accommodations mistake) will be refunded in full. Our booking agency will then take the matter further with the property but the customer will not have to wait around for that process.
Anyway, please send an email to [email protected] to my attention with your name and email address used for the booking and we'll sort it out.
In follow up on this, I received the following email from our booking agency while they are looking into the specifics for you Gareth.
"Just looking at a note in the system and it has been closed since 23rd
June 05- so 2 weeks is more accurate .... All
customers with bookings were contacted and informed by us... "
Just following up on this some more. The situation has now been resolved and all monies refunded even though it was a mistake of the accommodation...
It pays to let us know directly as it's otherwise rather hard for us to do anything about situations we don't know about