I came back from a trip to Japan in October and used Asiarooms for the first time. Actually it was the first time I used any internet dot com for my hotel reservation. Well, I am relieved to say there was no problem with my hotelbookings - I presented the voucher to the hotel and it was smoothly executed.
Upon confirmation of the room availability, they proceed to deduct the whole amount. Fortunately I didn't have to cancel or try to get a refund from unused nights so I can't comment if that is a problem with Asiarooms. There were some reviews I did come across that mentioned they had some problems when they needed to get the refund. So perhaps it's only best to book when you are very sure of your trip and the hotel. Do lots of homework and check all travel sites regarding that hotel to make sure it's up to your standard. I seldom rely on what the hotel's website tells us.
Nowadays I prefer though, to book directly with the hotel websites because most of them have pretty good deals and usually don't deduct the whole amount straightaway. Read the cancellation clauses.
It can be a hassle getting a refund esp when the whole amount is deducted. Once in NZ, we had to cancel and it was a dingdong exchange of emails + also the problem with exchange rates even when the refunds came through. Thankfully the NZ side was kind enough to compensate the difference in exchange rate as a result of an oversight on their part. This taught me a lesson to try and avoid booking the accomodation unless you are very very sure esp when the whole amount is deducted so early.
Subsequent to my last reply about my not having any problems with my hotel reservations in japan, I decided to check out other forums. Sad to say, some people seemed to have quite a bit of problems with Asiarooms.com and so I can't say if I was one of the fortunate ones in the sea of so many complaints from those who had problems.
Hi. I've used Asiarooms.com for my recent visit to Hong Kong. It seems to me that their rates are amongst the lowest and reviews were pretty accurate, i.e. locality, distance to places, reviews and descriptions of the hotel.
No hassle with booking rooms online with my credit cards on Asiarooms.com. There were no extra or hidden charges and the hotel/ room was what I expected for the price I paid for. Checking in and ground arrangements were fine too.
However, I would advise you to lookup the hotel's telephone no. & address before departing as it will be useful especially if you're arriving unexpectedly late. When I realised that I'll only be able to check in really late, I called up the hotel to inform them of my late check in, and they reserved the room for me - That night the hotel was fully booked.
Used it to book in Hong Kong.. it was not cheap but I never found anything better. All it all it was a solid service. Made it easy to book rooms when I was in Vietnam.
I do travel for business a lot in Asia. So I looked at numerous sites and found asiarooms had some good offers. I booked for Bangkok for the end of this month (June) and all went well. No complaints here.
What is important for me is that I get a room. Price is not so important. Got my room within 24 hours. That's all I want from an online booking site.
I found this on http://www.travelforum.org/thailand/travel-warnings.html
Must National Communications Co / Asiarooms (Travel Agent) - Bangkok
These people run the following reservations / web sites; Asiarooms.com, Siam-Hotel.Com, Asiavoyage24.com, Hotels-Thailand.net, Thailand-Hotels-Phuket.com, Thai-Hotels.com, Thairooms.com, Hotels.Siam.net (Siam.net), Thailand-Hotels-Online.com, Thailandrooms.net, and many more. We have clear documented cases of this travel agent owing both business contacts (including our sponsor) and guests money - they are to be avoided at all costs.
[ Edit: Fixed url/removed email address as exists on linked page. ]
I wish I could recall if it was this one or asiahotels.com - the "look" of the websites change so quickly sometimes. I used to book it all the time through one of these sites when I was traveling throughout southeast asia. Never had a problem. Just have to read the description, but usually all the rooms are very clean and good.
I recenly used asiarooms.com to book a room in siem reap, Cambodia, and had no problems whatsoever. I would happily use them again. The rates seemed good although we didn't really shop around that much.
I would absolutely NOT use asiarooms.com again. The problem I had came when I decided to cancel my reservation. They have a very high cancellation cost if you cancel any less than 8 days ahead. But the worst part is that they charge your credit card the full cost immediately, and then delay crediting your account, and are effectively unresponsive if you contact them trying to get the credit applied.
I finally had to challenge the (full-price) charge with my credit card company to get it resolved. From what I've read from others, it sounds like as long as you are certain you will not have to cancel your reservation, you will probably be fine. But given my experience, I'd never use them again.