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Asiarooms.com - comments?

Travel Forums Asia Asiarooms.com - comments?

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21. Posted by AC2002 (Budding Member 2 posts) 10y

I will NEVER use AsiaRooms.com again. I believe that, if you never change a reservation and you never have a problem with a hotel, you'll probably get the room you paid for with this site. But whoa to you if there is ANY sort of issue. You'll be on your own. And if you are like us, you'll be sorry you used asiarooms.com.

We booked a hotel in Dalian China that was undergoing signficant renovation -(Ramada Dalian, as an aside, you should not stay here until construction is complete). The smell of paint remover was so pungent in the room that we had to ask for relocations twice in a three day stay. The newer rooms we received were also inferior- after complaining to the assistant manger, he suggested that we have our booking agent relocate us (and he'd credit our fees back to the agent). It sounded fair.

The problem is that asiarooms.com didn't do a thing to help us. They called our hotel once to say that we didn't like the noise (which is wrong, we were upset about the unhealthy odor permeating the room from the ongoing construction which was never mentioned on asiarooms.com 's website). We spoke to the Thailand office 5 times in a twelve hour span, trying to get some relief. All we got were empty promises that "we're working on a switch for you." We could have waited all day in the hotel for them to make our switch, because- as our money was already in their hands- they sat around and never even called us back.

We booked two rooms for three days- and I must also add, they weren't a great deal. We know for a fact that other tourists from Japan booked the same room we had for 350 yuan per night (our asiarooms.com rate was about $60 US per night, which is about 470-480 yuan.)

Not that it should be a great surprise, but I posted an entry on asiarooms.com's site which got censored out even though I complied with all of the guidelines (no spam, no foul language, no email addresses, etc.) Just thought you should know...

22. Posted by bentley306 (First Time Poster 1 posts) 10y

I have to agree, do NOT use Asiarooms.com. I found them fine for the reservations which I did not try to change, but they have been horrendous in regards to the reservation which I cancelled. They refuse to return the money, stating that they need to confirm the costs of cancellation with the hotel (this was two weeks ago, and I even contacted the hotel and received a prompt response, which I forwarded to Asiarooms). I have called them and sent them 14 emails, and they just keep on saying they need to hear back from the hotel. I now have to fight the charges through my credit card.

DO NOT USE ASIAROOMS.COM

23. Posted by AB (First Time Poster 1 posts) 10y

During the months of March and April 2006 we made bookings for our summerholiday in July and August thru Asiarooms.com.
We have booked hotels in Chiang Mai, Mae Hong Son, Chiang Rai, Chiang Mai again, Battambang, Siem Reap and Pattaya.
At hotels the check-in was perfectly arranged. No problems at any hotel. We were a little worried after all the negative comments and checked some hotels before we left. They all confirmed our booking, which gave us a better feeling already.
Back in the Netherlands I can only say that for future trips I will use asiarooms.com again.
As far as I can see the only problem excists in case of cancelations.

24. Posted by rama_h (Inactive 91 posts) 10y

I tried using asiarooms.com to do reservation in malaysia in the beginning of this September, but it didn't work out! I tried booking a hotel, but got back an email from them saying that the room is not available anymore with the internet rate, and they tried to offer me a rate which is higher than promoted. I tried another hotel, and happened the same. I even tried another one, and finally still the same! It wasted my time, because they need to do a confirmation for a whole 24 hours before they get back to you! I declined the higher price and did my search at travellerspoint.com, got the room that I wanted, with the price offered, print out my hotel voucher, and everything was great... I won't recommend asiarooms.com, because this has happened to me not just this one time, but a couple of times before!

25. Posted by Shanna (Budding Member 11 posts) 10y

I would be inclined to agree with AB. It seems those who are having problems have tried to cancel reservations. I have never been down that road and hope I never do. Asiarooms should appreciate that peoples travel plans can change for different reasons and it would be in their own interest to try and be more helpful in cases where people do have to cancel. There would probably be cancellation fees to be paid.
With regards to rama_h's post recently I have had one reservation where Asiarooms tried to change the rate. It was the Royal Bingtang in KL the advertised rate was £29/night, a few days later I received an email informing me that the Hotel wanted £37/night. I told Asiarooms I was not prepared to pay the new rate. They replied telling me the reservation was cancelled and there would be no charge. That has been the only bit of hassle I've had with Asiarooms. After that I made a reservation through "Hoteltravel". I will continue to use Asiarooms, I never use them for all my reservations. "I don't like to put all my eggs in one basket".

Regards
Shanna

26. Posted by jeffmeyers (Budding Member 6 posts) 10y

This is the way it usually works:

bookings:

customers submits card. card gets pre-authorized (or verified)
availability is checked
room availability is confirmed, amount gets settled - customer receives voucher

so only if the booking is confirmed, the customer is charged.

refunds:

minus all fees amount if credited to the customers credit card.

merchant bank is informed
merchant bank informs visa/master
visa/master inform issuing bank

the whole process may take up to 6-8 weeks. once the refund order has left the dot.com/agent it all depends on visa and the issuing bank.

hope this helps;)

27. Posted by gregwk (Budding Member 2 posts) 10y

Quoting jeffmeyers

This is the way it usually works:
refunds:

minus all fees amount if credited to the customers credit card.

merchant bank is informed
merchant bank informs visa/master
visa/master inform issuing bank

Yes, and this is the same "path" that refunds take when buying with a credit card anywhere else -- either in a local store or online, correct?

Quoting jeffmeyers

the whole process may take up to 6-8 weeks. once the refund order has left the dot.com/agent it all depends on visa and the issuing bank.

Well, it would also depend on how long the dot.com/agent took to *submit* the refund, correct? And assuming that the rest of the above "path" is the same regardless of where you purchase a product, that suggests that the difference between the 4-5 *days* that it takes me to get a refund credited to my card at a local or other online merchant and the 6-8 *weeks* it takes this company is almost certainly nearly all a result of delay by the dot.com/agent.

And in fact, if I remember correctly, even visa/master state that anything more than 3-4 weeks to receive a credit is too long. But of course, they don't know how long the dot.com/agent *sat* on your refund unless you report this excessive delay to them. So everyone would be well advised to report such unscrupulous behavior to the credit card companies so that they can either act on it or risk liability for inaction.

Hope this helps, too. ;)

28. Posted by jeffmeyers (Budding Member 6 posts) 10y

Hi gregwk

When u write 'credit card companies' I trust you refer to the card issuing bank. Well fact is that the issuing bank does not care, neither does the merchant bank and neither does VISA, Master etc.

Pease also keep in mind that the merchant bank maybe slow to channel the refund. Plus refunds must be analysed and then approved. I think overall 6 weeks is a realistic time line for refunds.

29. Posted by indigoliz (Budding Member 3 posts) 10y

jeffmeyers

Hi Jeff. I must correct you here. With an online account refunds can be as quick as 2 weeks in your personal account. Overall I have to say though that companies should be clear about the time it takes to get a refund.

30. Posted by Prof (First Time Poster 1 posts) 9y

I have not used asiarooms. When I was in Malaysia and Singapore in August I used marimari.com VERY good. No problems and MUCH cheaper than the sites connected to travel advisor, such as hotels.com, orbit, expedia and so on.