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Best and worst Hotel Broker

Travel Forums General Talk Best and worst Hotel Broker

1. Posted by corderya (Budding Member 5 posts) 10y

This should generate an interesting discussion!
Who is the best and who is the worst hotel bookings broker that you have experienced?
Please give reasons in your reply.

2. Posted by corderya (Budding Member 5 posts) 10y

Can anybody comment on their experieces with www.Asiarooms.com

3. Posted by Peter (Admin 5789 posts) 10y

Try this thread for Asiarooms comments:

http://www.travellerspoint.com/forum.cfm?thread=17350

Sometimes the forum search has all the answers ;)

I personally like Travellerspoint as my broker..

4. Posted by trip345 (Budding Member 7 posts) 10y

You are right! we should be careful of it.
be the cheapest can be also the bad one !!
take a look of this :

"I found this on http://www.travelforum.org/thailand/travel-warnings.html

Must National Communications Co / Asiarooms (Travel Agent) - Bangkok
These people run the following reservations / web sites; Asiarooms.com, Siam-Hotel.Com, Asiavoyage24.com, Hotels-Thailand.net, Thailand-Hotels-Phuket.com, Thai-Hotels.com, Thairooms.com, Hotels.Siam.net (Siam.net), Thailand-Hotels-Online.com, Thailandrooms.net, and many more. We have clear documented cases of this travel agent owing both business contacts (including our sponsor) and guests money - they are to be avoided at all costs.

We have documented reports of this company refusing to refund guests who have canceled properly and within the cancellation terms provided for on their web sites. We have clear documented evidence that this company does not always provide what the guest has paid for. These people are probably the nastiest travel agents in Thailand. They are French managed. If you are owed money by them, we suggest you contact him directly. Although he seems to simply ignore most claimants' e-mails. Please also let us know about any problems with this company, as we are keeping a file on them."

Posts 5 & 6 were removed by moderators
7. Posted by wai yee (Budding Member 4 posts) 9y

I recently tried to book rooms with Asiarooms in Ho Chi Minh City. I tried for days before my travel date (13th August 2007) to book 2 rooms but everything I tried was unavailable. Finally, the afternoon before I was due to fly, not having heard from them, I called a hotel in HCMC and managed to get a hotel that Asiarooms claimed is full. I realised 5 days later (while travelling in Vietnam) that Asiarooms had sent me an email to confirm a room at 12 pm of the day I was due to arrive in HCMC. I was at that time already on my flight to Vietnam. I had no idea they do confirmation on the day itself and they went ahead to deduct money from my credit card, without my reply or my consent (I had no idea cuz I was already in Vietnam). They have not refunded so far and I've written to them 2 emails, called their office in Bangkok but to no avail. I think it is truly a dodgy site. Also, the one room I was able to get, the photos did not match the hotel and I end up paying quite a lot for a horribly shabby hotel. I think they have people write fake reviews. I wrote a review on the hotel and that was never reflected.