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WARNING! Thien Tan Hotel, Nha Trang Vietnam WARNING!

Travel Forums Asia WARNING! Thien Tan Hotel, Nha Trang Vietnam WARNING!

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1. Posted by nova13 (First Time Poster 1 posts) 10y

nova13 has indicated that this thread is about Vietnam

Hey,
To those who have not been or who are wondering about traveling to the beautiful coastal village of Nha Trang i have a strong warning for you.

We stayed (we being my tour group) at the New Sky Hotel or Thien Tan hotel
78 Hung Vudng - Nha Trang

And found this place to be the worst hotel in the whole tour that we did from hanoi to Ho chi Minh.
Not only do they play music from 5am without any disregard to complaints, nor do they stop the banging they do after many complaints they also do not include breakfast in their deals although they have a resturant on the top floor.

On top of this they steal and go through your rooms and bags while your accross the road for breakfast.
I came back from a breakfast to over hear two people from different floors and different tour groups complain that their money and bags where taken or gone through. And one of these persons was an american who complained that this hotel was in the lonely planet and things like this shouldn't happen!

I decided to check on mine and sure as could be all my money which was in my backpack was taken.
Two other members of my tour group had their bags gone through and moved looking for wallets, money etc...

The housekeepers said they didn't do it from the english we could get out of them.
The manager said that they have three girls cleaning the rooms so nothing like that can happen, but when i went up stairs to check mine there was the housemaid in the next room, and there was only one of them.
So makes me wonder how authentic the managers word could be.

Any ways after i insisted i search the maids and their quaters i was told the police will come and sort it out, what good that did.
After the police report, we found out this hotel has a history of stealing and everyone in the hotel is in on it and gets away with it.

I now accepted the fact the police wouldn't do anything and the hotel wouldn't give the money back,
so i thought i'd warn and inform as many people as i could about the workings of this hotel and to never stay there.

I am not saying Vietnam nor Nha Trang isn't worth traveling too just dont help these people to your money, becasue thats all they see us as westerners, that owe them something and its ok if they steal from us.....

Cheers,
Aaron.

2. Posted by Jolo73 (Budding Member 30 posts) 10y

You poor love, id be crying, thanks for that.

3. Posted by sunnyday (Budding Member 25 posts) 10y

Dear Aaron,

I am very sorry to know terrible thing happened to you. And thanks you for your warning to everyone. With such hotel like that, we must send warning to as many tourist as possible. And too, warning them what we can do for their hotel.
Cheers,

4. Posted by vegasmike6 (Travel Guru 3562 posts) 10y

Aaron;
Thanks for posting this account. I was in Nha Trang 3 weeks ago and stayed at '62 Tran Phu Hotel'. Tran Phu is the main street that runs along the beach. I have stayed there 3 times and have never had a hint of a problem. Fan room from $6-8/nite. Good location, quiet, cheap and decent bed/shower/room. Better than the theives at New Sky Hotel.

5. Posted by Peter (Admin 5813 posts) 10y

It's worth bearing in mind that such warnings can just as easily be posted by a competing hotel owner. Not to say this isn't genuine, but there are no guarantees of authenticity either.

6. Posted by vegasmike6 (Travel Guru 3562 posts) 10y

Quoting Peter

It's worth bearing in mind that such warnings can just as easily be posted by a competing hotel owner. Not to say this isn't genuine, but there are no guarantees of authenticity either.

No guarantee it is authentic, true. But, I was just in VN, Nha Trang included and find it highly unlikely a Viet hotel owner in N.T would; 1. Join TS, 2. Assume an identity other than VN, 3. Post a bad review of a rival hotel in order to increase business. Could happen, but I would not want to wager my money on this happening, and I live in Las Vegas!

7. Posted by Laura_B (Respected Member 352 posts) 10y

I didn't have anything stolen from me in Vietnam, but I got ripped off a lot. You just have to be on your guard, you have to remember it is a very poor country, so some people are desperate. Mind you so is Cambodia, but the people seemed a lot more honest then Vietnam.

8. Posted by karazyal (Travel Guru 1654 posts) 10y

Quoting nova13

Hey,
To those who have not been or who are wondering about traveling to the beautiful coastal village of Nha Trang i have a strong warning for you.

We stayed (we being my tour group) at the New Sky Hotel or Thien Tan hotel
78 Hung Vudng - Nha Trang

And found this place to be the worst hotel in the whole tour that we did from hanoi to Ho chi Minh.
Not only do they play music from 5am without any disregard to complaints, nor do they stop the banging they do after many complaints they also do not include breakfast in their deals although they have a resturant on the top floor.

On top of this they steal and go through your rooms and bags while your accross the road for breakfast.
I came back from a breakfast to over hear two people from different floors and different tour groups complain that their money and bags where taken or gone through. And one of these persons was an american who complained that this hotel was in the lonely planet and things like this shouldn't happen!

I decided to check on mine and sure as could be all my money which was in my backpack was taken.
Two other members of my tour group had their bags gone through and moved looking for wallets, money etc...

The housekeepers said they didn't do it from the english we could get out of them.
The manager said that they have three girls cleaning the rooms so nothing like that can happen, but when i went up stairs to check mine there was the housemaid in the next room, and there was only one of them.
So makes me wonder how authentic the managers word could be.

Any ways after i insisted i search the maids and their quaters i was told the police will come and sort it out, what good that did.
After the police report, we found out this hotel has a history of stealing and everyone in the hotel is in on it and gets away with it.

I now accepted the fact the police wouldn't do anything and the hotel wouldn't give the money back,
so i thought i'd warn and inform as many people as i could about the workings of this hotel and to never stay there.

I am not saying Vietnam nor Nha Trang isn't worth traveling too just dont help these people to your money, becasue thats all they see us as westerners, that owe them something and its ok if they steal from us.....

Cheers,
Aaron.

It very well could have been the hotel staff ripping you off. However, sometimes it is the "fellow traveller" in the next room is stealing stuff too! There are "fellow travellers" that wait for you to leave your room open, or sneak into your room when the maid is getting more towels or linen, they are experts at stealing from tourists. Sometimes they have used your room previously, made a copy of that hotel room key, and use that counterfeit key when you are out!

If the hotel has a security box - USE IT! Then you have no one to blame except the hotel front desk! When you get your key to the safety box - don't leave it out in plain sight!

Always lock your bags too. Don't bring any valuables with you that you would really cry over if they became lost or stolen.

9. Posted by vegasmike6 (Travel Guru 3562 posts) 10y

It very well could have been the hotel staff ripping you off. However, sometimes it is the "fellow traveller" in the next room is stealing stuff too! There are "fellow travellers" that wait for you to leave your room open, or sneak into your room when the maid is getting more towels or linen, they are experts at stealing from tourists. Sometimes they have used your room previously, made a copy of that hotel room key, and use that counterfeit key when you are out!

If the hotel has a security box - USE IT! Then you have no one to blame except the hotel front desk! When you get your key to the safety box - don't leave it out in plain sight!

Always lock your bags too. Don't bring any valuables with you that you would really cry over if they became lost or stolen. [/quote]

Good advice. I use an undergarmet pouch that holds my passport, money, travel checks. They have to physically strip you to get your valuables. Better that than just entering your room and helping themselves. There are thieves everywhere, make it difficult for them.

10. Posted by MerB (Full Member 147 posts) 10y

NB A HOTEL/HOSTEL'S SECURITY SAFE ISN'T NECESSARILY ALL THAT SAFE! NOt if the staff are involved in dishonesty, or if the 'security' boxes are simple yale-type locks - they can be picked too easily - use your discretion. I think a money belt with some cash and an electronic travelcash card is the best You never take your money belt off except when you are in the shower and even then you make sure ti is still under your sight at all times