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Air New Zealand - are they all they are cracked up to be

Travel Forums Australia / New Zealand & The Pacific Air New Zealand - are they all they are cracked up to be

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1. Posted by Purdy (Travel Guru 3546 posts) 10y

Just out of interest (cos its too late now and the flight is booked and paid for!) are ANZ all they are cracked up to be? My other half insisted we book and fly with them. I know they are Star Alliance which is a bonus lots of lovely more airmiles BUT whats the in flight service like? Seat Pitch? Food Drink? Anything that sets them over and above the norm? Basically can they beat Singapore whom l felt were the Dogs B***ocks!!

Anyway would love to hear a few opinions

2. Posted by loubylou (Travel Guru 664 posts) 10y

This site will give you all the information you will ever need on any airlines. I haven't flown with Air New Zealand, but friends have and said it was a good flight.

It's officially a 4 star airline, which is pretty good. Seems like the seat pitch is 34 inches which is good too. I flew Thai air earlier this month and it had the same seat pitch and it was comfy!



3. Posted by Sander (Moderator 4953 posts) 10y

Their food was edible.

'nuf said. :)

Okay, on the bad side, you had to stop them from putting milk in your tea. Crazy kiwis!

4. Posted by tway (Travel Guru 7273 posts) 10y

I found ANZ to be pretty decent. Nothing fancy, but the service was decent and the food kept coming. I took a window seat so I could sleep leaned into the curve, but the people next to me resorted to sleeping on their dinner trays (minus the dinner, of course). It's far better than a charter flight, but nothing like those fancy Asian airlines I've heard about.

5. Posted by magykal1 (Travel Guru 2026 posts) 10y

It's reasonably comfortable, the service is pleasant and the food is OK. It's not hi-tech, but is probably the best way of getting to New Zealand trans-pacific.

6. Posted by Purdy (Travel Guru 3546 posts) 10y

Quoting Sander

Okay, on the bad side, you had to stop them from putting milk in your tea. Crazy kiwis!

Yeah but Sander lm Irish - you are SUPPOSED to put milk in your tea (and the way like it LOTS of milk!!

7. Posted by klangaman (Budding Member 10 posts) 10y

Air New Zealand are rip offs i am from New Zealand and would never fly with them,there is a lot of cheaper flights with better service.

8. Posted by ravine90 (Budding Member 9 posts) 10y

I had a mixed experience with ANZ. Some flights had good and pleasant crew, while others were lousy. The problem magnifies when you are confined in a pressurized cabin 36,000 miles above ground with rude and cranky fight attendants. Seat pitch in ANZ can add to the discomfort if you happen to be born with a large body. Never mind the food part, if sit in cattle-class section. Occasionally I was put in business-class, where I thought the food wasn't as impressive as it was several years ago. But at least the comfy seat was a great blessing during the 12-hour flight from LAX to Auckland.

One thing that every in-bound passenger on ANZ flights gets for free is a good dose of insecticide. They used to walk down the aisle with two cans of the toxic stuff and sprayed it on the siting-duck passengers, before allowing them to disembark. I seem to do away this mode of spraying today. But rumor has it that the passengers are still "gassed" through ventilation system. Hopefully I am totally wrong on this.

9. Posted by ravine90 (Budding Member 9 posts) 10y

Some more notes on ANZ...

As part of ANZ's "rejuvenating" program, it has created a "middle-class" section called Pacific-economy. It offers the comfort somewhere between the business class and the cattle class with larger seat pitch, in-seat remote control for on-demand "personal" entertainment. All this sounds good but I'm not sure if the luxury is worth the additional cost.

I've noticed the service on my outbound flights SYD-LAX on QANTAS are quite similar to my experience with ANZ. Not sure why that is.

By the way, since QANTAS owns about 1/4 of ANZ and the maintenance of ANZ's longhaul aircrafts has been outsourced to "international providers", I am not sure how much improvement (or decline) ANZ has made since my last flight with them in 2003.

10. Posted by james (Travel Guru 4138 posts) 10y

You have to have milk in your tea.

As for Air New Zealand, I've flown them a few times. They were fine, although the cabin crew were a little sheepish