Skip Navigation

'you have a new message' notification

Travel Forums System Talk 'you have a new message' notification

1. Posted by bluewaav (Inactive 627 posts) 12y

Hey guys,

I just got an email notification (several, actually) saying that I have new messages in my message center. But the link to the message is no longer in the notification- the website address isn't even there! So I have to click on the arrow down button on my address bar (I'm lazy, I know ;) ) and find the website in the list. It's quite annoying. It was so convenient with the link before. Why did you take it out?

Thanks in advance. :)

Peace,
Steph

2. Posted by Sam I Am (Admin 5588 posts) 12y

Hi Steph,

Uhm, we didn't.... at least not that I am aware of!

Were they by any chance travel help requests or regular messages sent to you. I think both generate a different letter and perhaps that's the prob.... I'll have a look into it and update!

Cheers,

Sam

3. Posted by Peter (Admin 5789 posts) 12y

Hey Steph,

Same as Sam, I've got no idea why it wouldn't be there!! I didn't change anything to the code either. After you brought this up though, I decided to go through those notifications and fix them up a little. I've now added the actual message in the email notification (like the forum replies), so you don't even have to visit the site to find out what's going on! Of course, it will still show as an unread message when you visit the site, but that's kind of unavoidable!

Cheers, Peter

4. Posted by Sam I Am (Admin 5588 posts) 12y

Uhm Pete, could you please NOT do that...

I am already getting tons of emails from people that reply to the notification rather than logging into the forum. With messages, that is liable to only become more (it already happens frequently and that's even without the message text in the email....).

Although the idea is good in principle, it's liable to get very confusing for some users....

A better idea would be to place a few of the links in the first welcome link as that actually doesn't contain even a link to the website I noticed recently... :)

I can also do it, but figure you might as well while you're at it; hehehe!

Sam

5. Posted by Peter (Admin 5789 posts) 12y

How about we make the from email address a [email protected] one and put clearly at the top that people shouldn't reply?

I actually mentioned that in the text of these new notifications, because I figured this would be the case. I think it is worth doing though, because when one is in a rush on the road, it can be much easier to just read the emails rather than logging on. I've certainly found it far handier this way!

Peter

6. Posted by Sam I Am (Admin 5588 posts) 12y

Hi Pete,

Hmmm, might work.... mind you, any emails will still end up in my inbox with that address so I could reply to them if need be and we could delete that function if there's a lot of replies ending up in the inbox.

On the other hand, I think it would also decrease the amount of travel help requests that are answered as well as rendering the 'has my message been read function' useless.

Ideas?

7. Posted by Peter (Admin 5789 posts) 12y

ok, fixed up that welcome message as well now you're right, that was pretty lame and a litttle outdated as well!

8. Posted by Peter (Admin 5789 posts) 12y

I don't see why the emails would end up in your inbox.. Actually, I could make a little script that just does an autoreply for that email address letting people know that they shouldn't have replied and need to go online. In the case of a bad email address, this would kind of suck, but still be better than having to continually explain the situation.

I actually feel that it would increase the amount of answered travel help requests, because reading the question can pique (sp?) the interest + of course allow them to ignore spam a lot easier!

I'll put in the noreply thing for now and we can see how that goes.. :)

Peter

9. Posted by Sam I Am (Admin 5588 posts) 12y

Let's give it a go and see how it goes ok? You can be sure I'll let you know if I get even more emails than I already do (800+ in the 4 days over Easter....) !!!

10. Posted by bluewaav (Inactive 627 posts) 12y

Hey!

Just a quick little update . .. . It sounds great what you guys are doing . . I can't tell you if it's working, though, because I haven't gotton any new messages in the last week. Anyway, feel free to use me as a ginnea(sp) pig again if you need to!

-Steph