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using hostelworld.com ?

Travel Forums General Talk using hostelworld.com ?

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21. Posted by bwiiian (Travel Guru 768 posts) 5y

Used it hundreds of times, never had a problem. I recommend them.

22. Posted by pampero26 (Budding Member 2 posts) 5y

and so why they didn't answer to my question!?
I was waiting their answer in the reception of the hostel for 2 hours, but they didn't yet!
Instead when I sent them an email to be sure that my reservation was done, they answered to me in 20 minuts!
It's a little bit strange!

23. Posted by Sam I Am (Admin 5588 posts) 5y

Quoting pampero26

and so why they didn't answer to my question!?
I was waiting their answer in the reception of the hostel for 2 hours, but they didn't yet!
Instead when I sent them an email to be sure that my reservation was done, they answered to me in 20 minuts!
It's a little bit strange!

2 hours is hardly a long time to wait for a reply to an email... The booking confirmation is automatic, so happens within minutes. It's not the same as getting a human to respond to a question.

As we partner with Hostelworld I can already tell you what the response will be though. The hostel management made a mistake when uploading their prices. They can change the prices at any time online, but once something is booked at a certain price, they are liable to give you that room at that price! Hostelworld can't/doesn't control the pricing of properties, so there is no way that Hostelworld made a mistake here. Sadly, property managers make these mistakes from time to time, especially when they are newly listed. Usually they will admit they made the mistake and give you the room at the rate they quoted you (and you were charged for), but if they don't then they will either a. get a warning from Hostelworld that this is the last time it will be allowed, or b. be removed from Hostelworld altogether. Given that Hostelworld powers bookings for several thousand sites (including Travellerspoint, Lonely Planet etc) and processes literally millions of bookings each year, this REALLY hurts the property, so the smart ones will all sort out the problem.

There is also really NO reason whatsoever that the property didn't get in touch with you before you got there to tell you that the pricing was wrong. Your booking was confirmed to them several different times, so they already knew you had a booking at a certain rate. The fact that they didn't get in touch with you serves as further proof that they are in the wrong.

Last but not least, if you pick down to the details of your booking, you will find that your booking is always DIRECTLY with the property. Hostelworld is technically just an agent in between that facilitates the booking. Your booking, at that price, availability etc. is an agreement directly between you and the property without Hostelworld being a part of that at all. The system basically has to work that way because you owe the property money when you arrive, not HW. This is different to some hotel booking sites where you are actually paying them (Expedia for example), and then Expedia pays the hotel.

I hope this helps clear up some of the confusion here. Next time, why not try booking through Travellerspoint? We have all the availability and pricing of Hostelworld, but also include properties that they don't list courtesy of a second agreement with a competitor of theirs. In other words, you will always find more properties and availability here than on any other hostel booking website, and we are darn fast at responding too (if I may say so myself)

24. Posted by t_maia (Travel Guru 3289 posts) 5y

I second TP. The big advantage of TP is that Sam and Peter don't censor the reviews of the hostels. I had an issue with a hostel that I booked on hostelworld, I tried to write an accurate review (loud, dirty, disorganised and unexperienced staff) but Hostelworld did not allow me to post it. After I encountered this a second time with a different hostel I gave up on hostelworld.

25. Posted by Tracy2011 (Budding Member 71 posts) 5y

I find Hostelbookers.com cheaper than anywhere else. They claim to be on average "8.7% cheaper than Hostelworld".

26. Posted by Sam I Am (Admin 5588 posts) 5y

Quoting Tracy2011

I find Hostelbookers.com cheaper than anywhere else. They claim to be on average "8.7% cheaper than Hostelworld".

We pull in both Hostelbookers and Hostelworld here on Travellerspoint :)

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