To all travelers: be aware if you plan to book online. Most online travel agencies have a very poor customer support (this is not a crime) but some of them are actively cheating customers. Personally I had a really bad experience using EXPEDIA. EXPEDIA lied, cheated and tried to keep money from my credit card. I decided to run a website to alert as many people as I can about my case (http://www.victimsofexpedia.com). Other travel agencies seem to be the same: Just search about "complaints + NAME of the COMPANY" in any search engine and you will read thousands of horribles stories. Good luck travelers.
I haven't actually experienced this, but if you compare the number of satisfied customers to unsatisfied I'm guessing the % of unsatisfied would be very small. It all comes down to "No news is good news"....if people are satisfied they dont go shouting about it too much, however if they're unsatisfied, they'll scream and shout and make a fuss.
It's a matter of risk = chance of event happening x severity of consequences..........this case, I guess small.
Correct me if I'm wrong, it's just my opinion..
I'm sorry to hear you had a bad experience with Expedia. I personally tend to use the airline and hotel sites directly for my bookings, but I have used Expedia many times and haven't had any problems with them.
I've also used other sites such as priceline, hotwire, lastminute.co.uk, & wotif.com without trouble.
If you have a legitamate complaint, take it up with your state's attorney general's office.
I also advise travel insurance when travelling overseas to protect you if you run into problems (i.e. lost tickets, trip distruption, etc).
Steve - -snip-
Moderator comment: Personal websites are not allowed in the open forums.
[ Edit: Removed website link. ]