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asiarooms worst site for hotel accomadation

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21. Posted by wai yee (Budding Member 4 posts) 9y

I recently tried to book rooms with Asiarooms in Ho Chi Minh City. I tried for days before my travel date (13th August 2007) to book 2 rooms but everything I tried was unavailable. Finally, the afternoon before I was due to fly, not having heard from them, I called a hotel in HCMC and managed to get a hotel that Asiarooms claimed is full. I realised 5 days later (while travelling in Vietnam) that Asiarooms had sent me an email to confirm a room at 12 pm of the day I was due to arrive in HCMC. I was at that time already on flight. I had no idea they do confirmation on the day itself and they went ahead to deduct money from my credit card, without my reply or my consent (I had no idea cuz I was already in Vietnam). They have not refunded so far and I've written them 2 emails, called their office in Bangkok to no avail. I think it is truly a dodgy site. Also, the one room I was able to get, the photos did not match the hotel and I end up paying quite a lot for a horribly shabby hotel. I think they have people write fake reviews. I wrote a review on the hotel and that was never reflected.