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Air Canada bills unruly flier $1350 for causing delay

Travel Forums General Talk Air Canada bills unruly flier $1350 for causing delay

1. Posted by GregW (Travel Guru 2635 posts) 10y

Yikes! Be nice to your flight attendents.

Actually, I wonder if I can send Air Canada a bill for all the delays that I have had this summer between Newark and Toronto. If 30 minutes costs $1,350, imagine what I would get for the multiple two day delays!

Air Canada bills unruly flier
Kicked off flight, he now faces hefty tab
Sep. 20, 2006. 11:21 AM
CURTIS RUSH
STAFF REPORTER THESTAR.COM

An unruly passenger has been sent a bill for $1,350 by Air Canada after a flight was delayed 27 minutes while he argued with a flight attendant.
The airline has the ability to seek compensation when someone deliberately delays a flight, Air Canada spokesperson Peter Fitzpatrick told thestar.com this morning.

"It’s not a fine," Fitzpatrick said. "We can’t fine people. We’re a company. But it’s standard practice in the airline industry in cases where people deliberately delay a flight that we will seek compensation because it is causing us damages. It is very costly to delay a plane."

The passenger, Gus Fuentes, boarded a Toronto-bound flight in London, England on March 15.

After he sat down, Fuentes was told he was in the wrong seat and asked to move.

According to Air Canada, Fuentes raised his voice and used abusive language toward the flight attendant.

The supervisor contacted the captain, who arranged for the passenger to be escorted from the plane.

Fuentes made his way back to Toronto on another airline. Air Canada reimbursed Fuentes $338 to cover the unused portion of his ticket to Toronto.

In a complaint to the Canadian Transportation Agency, Fuentes denied he was abusive. Instead, he claimed he overheard attendants using foul language in reference to him.

The federal agency ruled against Fuentes and supported Air Canada’s actions in a ruling released last week.

Air Canada has not heard from Fuentes, but Fitzpatrick said the airline would go through the normal channels to seek compensation from him.

Air Canada’s Fitzpatrick said it’s long been the practice of the airline to seek compensation, pointing to the case of fashion model Marzena Kamizela who was fined $10,000 by a Canadian court and ordered to pay $18,490 to British Airways for causing a disruption on a flight from Stockholm to New York. The flight had to land in Happy Valley-Goose Bay, Nfld.

Airlines are more prepared than ever to go after passengers for disruptive behaviour because of the costs involved.

Earlier this month, a drunken passenger cost Canadian-owned Zoom airlines about $200,000 in landing fees and refuelling charges after a pilot was forced to turn a transatlantic flight around and have him arrested.

In that case, the passenger was not sent a bill, but the case was pursued in the courts.

The passenger admitted to disorderly conduct, placing others in a state of fear and alarm, and breach of peace.

He was ordered to do 240 hours of community service.

2. Posted by Jase007 (Travel Guru 8870 posts) 10y

Greg, you sure you haven't changed the names? ;)
But I think it's a great idea, how many times have you been sitting on the tarmac waiting for some tw*t who has wandered off shopping or wanted that last drink. Then when they do get on the plane has missed it's slot and you wait another 30mins or longer.
Trains and buses don't wait, and a plane is a hell of a lot more expensive to run so if someone purposly delay them they should get some of the money back.

3. Posted by Purdy (Travel Guru 3546 posts) 10y

Im no huge fan of Air Canada but l think good for them! The last flight l was on there were 2 passengers who simple decided to get off the flight meaning their bags had to be found in the hold and unloaded - delaying us on the tarmac for 40 mins - and l was only flying to Blackpool a half hour flight!!!

Although l do like the idea of passengers billing the airline for delays to our time too!!!