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11. Posted by bilsy (Budding Member 11 posts) 8y

While we're on the topic of Visa First i'd like to share my experience. Im from Melbourne Australia and am trying to organise my WHV, Bank account and NIN for the UK and decided to use VF.

  • *Never in my life have I experienced such bad customer service and complete lack of communication.**

I sent off my application just before xmas and have been calling 2 times a day for the past 2 weeks trying to get an update about my Visa. Not once have they even answered the phone let alone called me back. I've left a voicemail almost every time and sent multiple emails with questions about a rough date that I should expect to receive my VISA. Nothing. No answers to my questions via email, no return calls. All I'm after is a simple call along the lines of "your visa is being processed and you should expect to hear from us on XXXX."

They quote that you can check the status of your visa online... another piece of work in progress I assume.

What exactly is the problem here? Is it the time of year? Or is this the kind of service I should tell my friends to about. If word of mouth if their main avenue to expanding their customer base, Im surprised they managed to get off the ground in the first place.

Has anyone else from Australia been in this position?

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