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Step Down Under

Travel Forums Australia / New Zealand & The Pacific Step Down Under

1. Posted by charlie42 (First Time Poster 1 posts) 9y

charlie42 has indicated that this thread is about Australia

hey guys
Am planning on travelling over to Australia in September and am going on my own. I've seen this company which seems good. I'd like to have things sorted before I go and not have to worry about accom when i get there etc.

I know there are a few other companys who offer the same sort of deal, just wondering if anyone has heard of this one and what they thought of it?


[ Edit: Sorry, no promos please... ]

2. Posted by mojorob (Moderator 1047 posts) 9y

Interesting first post in the forum, not entirely sure if this is a way to get an advert in for this website.

It's hard to tell about this website/organisation as there is very little detail (if any) about them on their website, and the domain for their website was registered just 3 months ago (3 January 2007, currently expires 1 year later). It looks like the website is very new, was still being built mid-February (as on this webdesign forum)

The contact page is just a form, no address or phone number - there are also no details of where they are based, or as that information is lacking staff details would be helpful. Compared to Oz Intro, who I asked questions about last year on this forum (and got answers directly from them), stepdownunder has far less information - in fact, next to no information.

The font they've used on their graphics isn't the clearest - I think the currency is £, but not sure if it's actually meant to be € as according to the domain registration their address is in Portmarnock, Ireland.

What other companies have you looked at for such packages? A few that come to mind are Travellers Contact Point, Oz Intro, Bunac (UK/Ireland/USA)/SWAP (Canada) (and there are others).

3. Posted by Sam I Am (Admin 5588 posts) 9y

Personally I wouldn't use this company. For one, they have no 'about us' section and no details on the company behind the set up. It's in fact hard to see if there even is a company behind this?

A basic package is relatively easy to find supplied in Australia, so it would be relatively easy for anyone to start a partnership with some supplier in Australia and start selling it in the UK. The problem is that you have no idea who is behind either the UK side or the Australia side, let alone if they're just a scam 'company' who will take your money and run!

I'm definitely not saying they are, but there are about half a dozen reputable companies out there who have been doing this for years and years and offer a similar product for a similar price. Why not use one of those and rest assured the company behind it won't go bankrupt/disappear overnight - too many cases like that in the travel business to ignore!

4. Posted by StepDownUn (First Time Poster 1 posts) 9y

Hi guys, and thanks for your comments regarding Step Down Under.

I'd like to take this opportunity to answer some of the questions posted above.

To begin with, we are a new company and we're also a small company (5 staff). Our offices are located in Sydney, Australia and Dublin, Ireland. Our aim is to provide a quality personal service to all our customers.

We have recently completed our website design and therefore some sections are still being updated (lack of an ABOUT US section).
We don’t have a contact telephone number posted as our research has found that most clients prefer to email us their contact information first along with any questions (although I will take this into consideration for the next update).

The prices of our packages are listed in pounds (although I do recognise the difficulty in reading that particular font on the website and will address this shortly).


Step Down Under

--Moderator Comment--

I'm leaving this thread up, as it offers solid advice about other organizations and serves to illustrate that we take a 'no spam/advertising' approach on these forums that companies should take note of or else be willing to suffer the negative publicity from such actions.

[ Edit: Sorry, no promos please... ]

5. Posted by Sam I Am (Admin 5588 posts) 9y

Unfortunately, this posting confirms what I think mojorob and myself suspected, that charlie42 is in fact working for this company or is the same person as StepDownUn (yes, this is confirmed). Not a good start for a new company to begin with spamming forums.... guess any real questions to be asked in the future about this company will not be getting any positive feedback on this forum ....

On top of that, I don't think any of the answers provided here by the company really address the concerns behind using a new company (is it actually a registered company?) like this. Who owns this setup? Is it registered as a limited liability? Part of any travel associations etc. etc.?