on my last trip from paris my bag was too heavy by abt 4 kg, i put some stuff in another bag, but the counter person refused to take it, she told me to board with it. as i was walking to the gate, i realized it held, perfume skin cremes, etc, they would not let me board with. i went to another air france person who said OK, but i would pay xtra, but by this time i had missed my flight, (which i had not been informed boarded an hour earlier, because of construction we had to take a bus to the plane)
i arrived in nyc, no bags, my bags arrived 4am next morning with everything except hundreds of dollars of medicine.
i have written 3 letters to air france asking for an explanation of why my bag was not taken the 1st time, and asking for money or a voucher or something! i have received 3 letters of apolog from different people.
do i keep writing? i still don't have an answer to my question.
does anybody know?
any advice would be soooo appreciated, that was the night from hell! and i love air france, they still have the best food!