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problem with air france

Travel Forums General Talk problem with air france

1. Posted by ignatz1 (Budding Member 2 posts) 9y

on my last trip from paris my bag was too heavy by abt 4 kg, i put some stuff in another bag, but the counter person refused to take it, she told me to board with it. as i was walking to the gate, i realized it held, perfume skin cremes, etc, they would not let me board with. i went to another air france person who said OK, but i would pay xtra, but by this time i had missed my flight, (which i had not been informed boarded an hour earlier, because of construction we had to take a bus to the plane)
i arrived in nyc, no bags, my bags arrived 4am next morning with everything except hundreds of dollars of medicine.
i have written 3 letters to air france asking for an explanation of why my bag was not taken the 1st time, and asking for money or a voucher or something! i have received 3 letters of apolog from different people.
do i keep writing? i still don't have an answer to my question.
does anybody know?
any advice would be soooo appreciated, that was the night from hell! and i love air france, they still have the best food!

2. Posted by bentivogli (Travel Guru 2398 posts) 9y

Sounds like it isn't AirFrance, but US customs gone wild again... carriers generally don't search bags as far as I know, but they do. There wasn't a notification in your bag that it was searched?

3. Posted by ignatz1 (Budding Member 2 posts) 9y

i always had a suspicion that it was the guys at JFK that stole the medication, i'm a new yorker myself, so i know how they work!
but air france has never answered any of my questions about why my 2 bags were not taken in the first place, and why they were not put on the plane that i flew home on.
i feel like i need to know before i fly internationally again, any answers out there??