Hoo! Somehow I've missed this thread. Dang work!
Just wanted to add my two cents. I've been on TP since back in 2005, I believe, and I've seen every dispute and problem handled professionally and with the utmost respect and patience. I don't see how changing the way the moderators work will improve anything. Each has their own style and approach, but the end result is always the same: issues are settled quickly, efficiently and with a whole lotta tact and poise.
As I've mentioned before somewhere, I've been on a few avertising forums that dwindle into tirades, insults, critiques, and personal attacks. It's petty and sad and people stop visiting altogether, leaving only the bullies to post. TP is a wonderful exception to the rule, thanks to the mods and the owners who intervene whenever they feel is necessary.