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Can anybody help, with computer stuff?

Travel Forums Off Topic Can anybody help, with computer stuff?

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1. Posted by Mel. (Travel Guru 4567 posts) 9y

I am trying to send an order, to a website.
I type what I want, in a text box.
Then I hit a submit button. When I hit this button, I get a message saying: Windows Internet Explorer; Couldnt get the input object name:firstname

I thought it was a problem with the website, I was sending to. However, the problem has been going on, for a week, even though I reported it, to the website, last week. They are a very reputable company, so I am starting to wonder if the problem is with my computer. Would anybody know, if it is and if so, how should I fix it?

Mel:)

2. Posted by mikeyBoab (Travel Guru 5077 posts) 9y

No it sounds like a software problem. The software is telling you that it does not recognise what you have entered in the "first name" field - if you have entered this correctly the problem is with their site.

What did the response to your report of the problem say?

3. Posted by Mel. (Travel Guru 4567 posts) 9y

Thanks Mickeyboab;)
The response said, sorry u are having trouble ordering. U can try again, later.
But, I think that might have been a automatic message.

4. Posted by mikeyBoab (Travel Guru 5077 posts) 9y

That's strange . . .

PM me the site.

5. Posted by tway (Travel Guru 7273 posts) 9y

Just venturing a guess here... Are you using any non-letter characters in the first-name field? I'll often get error messages if I use accents or even an apostrophe (my last address has an apostrophe in it). Once I fiddled around with it, that usually worked.

6. Posted by Mel. (Travel Guru 4567 posts) 9y

I dont even get as far as the field, where i need to fill in my name, before I get the error message. ;)

7. Posted by mohit_sa (Full Member 59 posts) 9y

Hi,

To find out if its a problem with your computer, try filling out a form on another website. You could also try using a different browser.

8. Posted by Gelli (Travel Guru 2457 posts) 9y

I thought it was a problem with the website, I was sending to. However, the problem has been going on, for a week, even though I reported it, to the website, last week. They are a very reputable company,

Thats certainly a possibility. I had a very similar problem with the Samsung website. Even after multiple comments to tech support over a 3month period, and attempting to dop the same to their phone line, it still failed.

Eventually, they had to input it by hand at their end and physically force it into the system (I was trying to register a warranty) using wrong information, and they've sent me a letter to cover me (in the event i need the warranty, i'm then not f*cked because of incorrect info in the system...).

9. Posted by Brendan (Respected Member 1824 posts) 9y

Try what mohit_sa said:

eliminate the variables. Try a different website, try a different browser (like firefox, Opera, Safari), try a different computer.

10. Posted by Mr Gee (Budding Member 91 posts) 9y

Just give the monitor a slap, it'll sort it