I checked with the Attorney General's office who directed me to the Better Business Bureau (BBB).
The business goes by Wholesale-flights.com, Wholesale-fares.com, or Wholesale fares Inc. It's only been active with the Better Business Bureau since June 2009. The business started in 2007.
To date, it has 9 registered complaints from consumers concerning:
1. Advertising issues
2. Billing-related issues
3. Customer service issues
4. "Sales practices issues" - whatever that is...
5. Returns and exchanges issues
Though I'm tempted by the low fares, it feels a little sketchy to me, so I'm not going to risk it. I'll think I'll put up the extra dough and pay more for the peace of mind.
There is still some confusion over what the GB airlines can and can't do, regarding the tax fees etc. add-ons.
EasyJet show the actual price, as do Wizzair (both before and after prices are next to each other on the same line).
However, Jet2 and RyanAir still appear to be doing the two different costs in different colums, thus confusing the issue totally.
I know that the GB Government past a ruling on the issue earlier this year, but it seems it's not being totally respected.
Incidentally, as far as these fares e.g..... Fly for pennies etc. are concerned, take them all with a pinch of salt.
Without mentioning any one site, I fly regularly to Bulgaria and there is one website that states quite openly.... "Bulgaria from the UK, Manchester, Gatwick and Luton flights to Sofia and Varna from just 20 pounds".
With or without the tax, these flights just do not exist.... Anywhere. The whole thing stinks sometimes.
I've never used Wholesale Flights before but I've been doing some research on them among various forums, which is how I came across this thread. I've noticed that there are a few first time posters that like to bash this company and it's making me a little suspicious - not of the company but of the posters.
For example, "candyling" and "t-bird" aka "marinaalvareza" posted the exact same reviews in the exact same months here:
and on that site and this one they are first time posters never to be heard from again.
Maybe they really did have a bad experience with the company and are trying to warn everyone, or maybe it's the company's competition trying to scare off potential customers.
Wholesale Flights IS registered with the BBB and has a B+ rating so that gives me hope that it's actually a legit company, but like I said, I've never used them so I don't know for sure. I'll probably give them a call next time I'm planning a trip just to see what they'll quote me. Stay tuned for my review
Easyjet and Ryanair got in trouble for displaying ridiculously low fares that were in fact only a fraction of the total cost. etc.
Ryanair, Wizzair, and Easyjet now quote the actual prices of the flights in different ways, or something like that.
1. Easyjet's flights that you see on the 1st page are the full price of the flights including tax etc.
2. Ryanair will quote a price on the 1st page with either the tax added on underneath, or it will clearly state "Including tax." Some of their £5 flights are inclusive. Their 1p flights are not.
3. Wizzair prices include the tax at the end of the column.
Jet2.com add the tax on as you select a flight. They have been reprimanded several times for not making their prices clear. They are the "Mr. Loophole of the law" when it comes to flaunting it.
All 4 airlines have additional charges for extra baggage and different payment methods.
Wholesale flights are based in a small office in California. Just about everything from your weekly shopping to a burger has tax added afterwards, both in the USA and Canada, so having additional tax on a flight is an every day expectation.
I flew Westjet last year in Canada and like others have rightly stated, the flight offer was something like $90 from Montreal to Edmonton. By the time the tax was added, it was near on double. Expect it from Wholesale Flights too. It's common practice in N. America although is totally ridiculous and misleading to inexperienced outsiders.
Whole-sales flights or what ever they are called are at it again. Do not deal with the company it is not worth the hassle. The internet prices that they quote are not correct. In addition they will try anything to get your Credit card details off you as fast as possible without having to state the details of the flights or the costs. They then try and record your consent before sending the release form usually with higher prices and additional details through to you to sign and send back as soon as possible.
If you query the form they will threaten you with criminal charges because you gave you consent on recording. As far as I know they don't record the full conversation - only the consent part.
So watch out - its a glorified scam
I really don't know what you people are up to. I needed a one-way ticket to Paris on 2-day notice without paying the usual huge one-way fare. I came across Wholesale Flights. A guy named PeterRusanoff got me an excellent price on a major airline. Then, he called me back and said he found a more convenient departure hour on Lufthansa. He did everything quickly, professionally and was very pleasant. Period.
If you want something to BEWARE of, it's BRITISH AIRWAYS!! I was scheduled to go back on Sept. 2, but couldn't make it. Not only would they not extend it, but they told me the reasonable class I came from France with was not available for the entire month of Sept. It was also more expensive than the Wholesale Flights ticket. They would give me a return ticket for a price that exceeded several Round Trip tickets I found including on BA!! They will never see me again and I fly transAtlantic 2 to 5 times a year.
Quoting jack Siler
If you want something to BEWARE of, it's BRITISH AIRWAYS!!
You have to understand that with full price schedule airlines (BA, Air France etc.), sometimes they'll offer you a superb alternative deal and on other occasions they just don't want to know. It's not the telesales or flight desk staff's fault. It's all down what's happening on the day, or indeed sometimes within the hour.
I have had fantastic service from BA when there's been a mis-hap and they have also turned me away from their desk when I've missed a connection that wasn't of my doing. It pays, if you have the time, to go the airport and have a check with the various desks that do the route you need, or call, or visit various travel agents in person. Sometimes it works and sometimes it's a pain.
I had a pretty good experience with Wholesale Flights booking a last minute trip to London for a family emergency. Decided to give them a call for the hell of it despite the iffy reviews and ended up talking to a very nice agent named Steve. He was polite and helpful, and knowledgeable of the industry. He said their wholesale fares were usually cheaper than anything I'd find anywhere else online and since I'd already done some research I knew he was right, at least in this case, so I decided to go with this company. The whole booking process was pretty quick. He gave me several itineraries over the phone then when I chose the one I liked best he put me on hold while he confirmed the price and seat availability and took my info. He sent me my itinerary and eticket # within half an hour of me booking and sending in a form authorizing the purchase. I also asked him to quote me on airfare for this summer, but he said it was too early, that their contracts weren't out yet and that I should call back in March? Whatever, I saved some money on this trip so that's good enough for me.
I also bought a ticket with them in January 2010, had similar experience as described in other posts where the advertised price is much lower than the quoted price when you do call them. Still, I foolishly bought the ticket from them, gave them my credit card number, faxed back the ticket release form with my signature, and one day later received a confirmation phone call from the agent that they've received the ticket release form and have issued the ticket for me. At the time I thought, "wow, what a nice company, they took the time to call me to confirm as opposed to just sending me an email confirmation".
3 weeks later I happen to want to make a change to my departure day, so I called them. And they told me that they could not find my ticket and that I do not have a seat on the flight. I was completely shocked, because I could have gone to the airport on my original departure date and then found out that I have no seat!!! This was totally unacceptable, given that I have received an e-ticket from them and also a personal confirmation phone call. Then they promised to fix this and finally quoted me a new ticket which was $400 over what I had paid for back in January. I asked that they must honor the original price but they refused and was absolutely rude over the entire episode. I ended up emailing them a formal letter saying that I do not give them permission to charge my credit for any reason. But I feel uneasy enough that they have my credit card information, so I ended up cancelling that credit card and have my credit card company issue me a new card with a new number.
Long story short, here is my advice to all of you regarding this company:
1) When you think that they are giving you extra personal attention because they would pick up the phone and call you several times regarding your flights and confirmation, it is because they DO NOT want to send you emails which could serve as evidence and documentation if you ever want to pursue legal action.
2) If anything goes wrong with your flight ticket, you are basically screwed, because they are likely a semi-scam operation, so there is no amount of reasoning or logic that you can give them which will make them act in a honorable manner. I spoke to my agent Frank Krimotat and his manager Josh, and both are complete assholes.
3) Your best bet is not to go with them. Whatever discount they can give you is not going to be worth the trouble of having to deal with them later on. Their discount is not significant if you are willing to do a bit more research online. And honestly, do not trust any of the positive comments about this company. Remember that there is generally less incentive for happy customers to come to complaint sites like this one, so they are probably posted by their employees. Trust your fellow traveller who are reasonably upset about their experience with this company to take the time and write/post negative reviews.
I'll be posting this same comment in any complaint boards that I can find.
I was referred to Wholesale Flights by a friend. They helped me a lot with my trip and they took a lot of time to give me the best fare. I was very pleased.I was kind of weary too just seeing the reviews online but I was surprised to find out that they could help me save some money. I told them about all the reviews online and the agent explained that there will always be a bad seed to report the bad and the person who has a great experience with them will just forget about even writing a nice email or post about them so I decided to write something nice for once. It’s true that they don’t show the total price with taxes but they did save me hundreds overall with their contracts.