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Free Pizza

Travel Forums Off Topic Free Pizza

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1. Posted by james (Travel Guru 4138 posts) 9y

Monday nights in our house are a bit hectic.

My wife works Mondays and Tuesdays and the kids are in pre-school and family day care for these two days of the week. I leave work early on a Monday and pick the kids up as my wife has a long trip home from work and can't get there in time.

Anyway, it was my turn to cook tonight so I called up the local pizza place and ordered a pizza and a pasta. Delivery time? 40 minutes. Well, that was a fair wait given we are under a 5 minute drive from the restaurant. Yes, I could have collected it myself but it's bucketing down rain and I do tip the drivers generously so I sort of pay for delivery.

So, after waiting an hour I ring up to be told that "the driver left 5 minutes ago"

....20 more minutes pass.....

I call up and cancel as I don't want a cold pizza to turn up.

A few minutes afterwards, the owner of the place rings up and offers the pizza and pasta (and free garlic bread) for free.

I accepted the kind offer, and within 10 minutes, the guy is at the door - 1 hour 30 minutes after I phoned through my order.

I tipped the driver who had been advised that it was a free order.

Now, I feel slack. Should I have just paid the money, or was I right to accept the free pizza?

2. Posted by baluba (Respected Member 407 posts) 9y

I think you were right to accept the freebie...just make sure you use them again!

3. Posted by Sam I Am (Admin 5588 posts) 9y

Definitely no problem. The pizza owner might have been insulted if you had paid! Considering it costs them max 5 bucks in ingredients to make that food and he probably knows you order there all the time, he's just happy to make sure you're not an upset customer.

4. Posted by Mel. (Travel Guru 4567 posts) 9y

Quoting james

Now, I feel slack. Should I have just paid the money, or was I right to accept the free pizza?

Nah, I think it is OK to accept the free pizza. I think they gave it as an apology for the poor service in the hope it wont put u off ordering from them in future. I think they will feel they succeeded if u order from them again and be more than happy.


5. Posted by Isadora (Travel Guru 13926 posts) 9y

I agree - it's all part of good customer service. You also tipped the delivery person, who probably earns the lion's share of his money from such gratuities. You can always look at it that the food you did receive may have been your original order and it just finally made it to your door. If you are a regular customer then this gesture by the owner has helped ensure you remain a regular. If you aren't, the gesture may now have you using that establishment more often because they indeed served the customer. Also keep in mind that the original undelivered order probably wasn't binned immediately upon it's return and the employees got a free or discounted meal. (Then again, maybe not if the pizza had anchovies or pineapple on it...)

6. Posted by tway (Travel Guru 7273 posts) 9y

Dang - I thought you were offering free pizza.

I agree with what people said above. The guy's practicing good customer service: he knows you live close, and you may be a regular customer so he wants to keep you in his good graces and ensure you think positively when you think of him. He technically "broke" his promise to you, a customer, by being so late - so he's making amends. He figures you'll pay him back by remaining a loyal customer. And it was nice to tip the driver. I say you did the perfect thing.

7. Posted by Erik85 (Respected Member 274 posts) 9y

Lol did you find out what the hell he was doing to take that long? :P

Maybe if he was genuinely lost and apologetic it's prob good to tip.
Otherwise I think a free pizza for that wait is reasonable! Was pretty nice of you to tip anyway IMO.

8. Posted by Hien (Travel Guru 3906 posts) 9y

Quoting tway

Dang - I thought you were offering free pizza.

Me too!

Well, what I wanted to say is the same as what the others said above. Since there's no free pizza here, I'm saving myself from typing it all again.

9. Posted by opospa (Travel Guru 1837 posts) 9y

..... Yes, as what they said above.......

10. Posted by Utrecht (Moderator 5597 posts) 9y

You were so wrong. You should have asked for free cold beer!