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LEISURE DIRECTION LTD

Travel Forums Europe LEISURE DIRECTION LTD

1. Posted by sons (Budding Member 4 posts) 8y

Booked a nice little break this coming valentines day to disney paris - the company are now in administration although there website shows no info on this . Any advice please ? Do you think I will get to Mickey ???

2. Posted by Sam I Am (Admin 5588 posts) 8y

Hmm, never even heard of the company and looks like the ABTA hasn't either (that never bodes well!). How did you find out they are in administration?

[ Edit: Link fixed ]

3. Posted by sons (Budding Member 4 posts) 8y

they are a well know company in the UK - heavily advertise etc and are affiliated to several of the large broadsheets travel offers - eg The Guardian - they are an ABTA member

4. Posted by Sam I Am (Admin 5588 posts) 8y

I just fixed up that link as the post had been removed accidently. It looks like ABTA has removed them from their site which is a bit worrying. From Travel Weekly it looks like the forward business is being taken over by another company, so you might want to contact them...

5. Posted by sons (Budding Member 4 posts) 8y

Thank you have been keeping an eye on the developments. Leger Travel have taken over their obligations, and I have contacted them, Eurostar and Disney Direct and details of our bookings are confirmed. What I don't have is any paperwork despite assurance from the disgruntled Leisure Direct staff. I do feel that the most annoying thing is the way the Leisure Direct staff said that their computers weren't working every day that I called - from 23rd Jan - 6th Feb and that they appeared to go to the bother of taking my phone number etc down - however we have kept one message on our mobile that a male staff member made to us - if nothing else to entertain us !!!

6. Posted by La_Belle (Budding Member 2 posts) 8y

As a former employee for Leisure Direction, I might be able to clarify a few things. Firstly, the news of the company going into administration was very abrupt and shocking for everyone, both customers and employees, who have been suffering, in different levels, from the bad administration of Leisure Direction. Well, I will try to clarify as much as I can, although it hasn’t been put clear for their former staff, as some are still lost not knowing what is going on. Menzies Administrators are looking after LD’s businesses at the moment and they have been negotiating with other suppliers so Leisure Direction’s bookings will be taken over and there should be minimal disruption for their customers, as this is Menzies’ priority. So Leger Holidays are taking over all the bookings for Short Breaks/ city breaks and Disney, whilst Self Catering/Camping and Ski are still under negotiation, but Erna Low has already taken over the majority of the ski bookings. In any case, all customers are protected, as we were ABTA regulated (ABTA number was D1175), so ALL customers are entitled to a refund or to keep their holidays with the company taking over, as simple as that. I am concerned that their exploited and blinded staff are not as lucky in this case, as obviously it came totally unexpected and is quite desperating. I’ll be around here, assisting as much as I can to any queries that people might have, as I know at least some people can have peace of mind, while I still don’t have mine, hunting for jobs.

And for whoever wants to contact the company responsible for Leisure Direction’s administration process, please refer to: http://www.menzies.co.uk/about_us/brands/menzies+corporate+restructuring

I hope it helps!

Take care!

La Belle

7. Posted by sons (Budding Member 4 posts) 8y

I guess that the staff were instructed to say that the computers were down,as they did daily from the 23rd January. Emails also remained unanswered from at least that date.

I'm afraid that I didn't find any of the staff helpful, so although I am hopeful of travelling I shall remember the attitude of the call centre staff above everything!:(

8. Posted by La_Belle (Budding Member 2 posts) 8y

All staff were told by management that our systems were down and that they should take messages and pass them onto their supervisors. That's exactly what they did. It's been a two-sides desillusion, for sure, for both employees and customers.