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Beware of Dishonest Hotels in Hanoi

Travel Forums Asia Beware of Dishonest Hotels in Hanoi

1. Posted by Pooi Ling (First Time Poster 1 posts) 8y

Pooi Ling has indicated that this thread is about Vietnam

I went to Hanoi last March ,22 - 25 and found one of the hotel operators (Darling Hotel/Asia Queen Hotel/Lucky Queen Hotel - they are a chain of hotels who switch customers from one hotel to another depending on room availability) not very honest.

I booked a hotel room via travellerspoint with Lucky Queen Hotel at the price published on the website and paid deposit. However, the hotel manager came back with an email saying that they have increased price and I will not get the price on the website. I disagreed with the hotel manager and wrote back an email to him but I did not receive any email from him after that.

As we arrived there, the hotel manager insisted on the increased price (of USD5/room) because, according to him, they have insufficient room! On top of that, we will only get one of the highest floors (there's no lift in most of the 2-3 star hotels and there are 5 to 6 floors). If we need a room on the 1st floor, an additional USD5/room is required.

This is a very dishonest way of doing business. They should not increase price after booking is made in the first place! Not having sufficient room is not an excuse for the price increase because prior to the booking this has been checked already! On the other hand, if lower floors require additional charge, they should at least state that on the website!

I advise travellers to be careful with Vietnam (Hanoi) hotel operators and try to avoid the hotels I mentioned above, in order to stay away from the unhappy incidence I experienced.

Happy travelling!

2. Posted by Jennyyore (Budding Member 66 posts) 8y

We stayed in Hanoi in Feb, we needed a room after our trip to Halong Bay, the hotel which we had been staying had no rooms available which we were aware of, they said that when we come back to pick up our lugage they would find us a hotel. They made a phone call and arranged for us to go to another hotel not far away, they booked taxi etc.

The room did not have the same facilities as our last one but we just thought that it was ok for one night as we were leaving at 4am to catch a flight, I have never been so cold in all my life- one blanket on the bed to share for two of us, no hairdryer, no tea making facility, no fruit etc etc which we had at the Hanoi Paradise Hotel for $40 per night for two.

When we went to check out instead of £40 dollars we agreed, they would not let us go until we paid $72. We had no choice but to pay as they had our passports, we were wary after that but had no problems anywhere else in Vietnam and most of our rooms were $30 for two of us. The hotel i would not recommend is called NGOG MAI, 17 Cua Dong Street Hanoi.

3. Posted by vegasmike6 (Travel Guru 3562 posts) 8y

It is Ngoc Mai Hotel by the way. I took a look at tripadvisor and read a few comments. Others were not happy with it either. You should write a review as well and hopefully keep other TP members from staying there. Read it here.