DO NOT FLY WITH THEM!!!
I have to share my unbelievable struggle with this “airline”. I recently purchased two tickets for my wife and I for an upcoming trip between Venice and London this summer. After ordering the tickets (and then finding their unadvertised 7 Euro fee for using a credit card), I noticed that my wife’s name was left off the confirmation page (It showed my name twice). I am very detailed and ALWAYS verify my information before purchasing anything online. After seeing the error, I notified EasyJet’s customer service immediately (within seconds) of the purchase. What has followed has been an ongoing two week e-mail confrontation with at least five “customer service” representatives from EasyJet who have not even lifted a finger to recognize nor resolve the issue.
One reply (a week and a half later) stated that it was my problem and that my computer must have been using an “auto fill” option. Nonsense…I have never used auto fill to complete an order. Then they state that EasyJet’s Terms and Conditions reflect that to make a “name change” a cost of 30 Euros PLUS the difference in seat price from the time I made the original purchase must be paid to correct the error. Again, this was their systems error not my request for a name change. They also state that I must call London (long distance of course) to “speak” with their “customer service” desk if I am unhappy with their answer. Are you kidding me?
I also asked politely to be put in touch with management…but no response. I could go on and on but PLEASE do yourself a favor and think long and hard if you are considering flying with EasyJet. It’s so true that you get what you pay for but this fraudulent activity goes well and beyond. This has been one of the most stressful head shaking events that I have ever experienced and I hope NO ONE has to go through this as I unfortunately have.
After ordering the tickets (and then finding their unadvertised 7 Euro fee for using a credit card)
This is stated on their website, located here under payment options.
You get what you pay for. Such budget airlines are very widely known for all their "extra costs" and strict adherence to rules you agree to when booking, including when things apparently go wrong.
this does sound like a typical rubbish customer service, but i've flown with easyjet alot round the UK and never had a problem with them or the website. Other budget airlines like Jet2.com fly to venice but it may mean you have to travel out of london and lets face it....that is not a bad thing! unless you like paying ridiculess prices for everything of course!
i hear a lot goes wrong with easy yet. you only have to watch that program "air line". but certainly this is because its so cheap. i guess its always a risk.
Thanks for the replies.
All of my frustration could have been avoided if EasyJet's customer service would have simply seen this situation for what it is and resolved it immediately. I e-mailed them over and over asking them to fix my 2nd ticket with my wifes name as I originally entered. Two and a half weeks later here I am posting my troubles on a forum, contacted my cc bank, and am now forced to pay their 30 Euro (+ 2,25 cc fee) to edit a "name change."
Hopefully, I am the only one who has ever or will ever encounter this type of snafu but I have a distrustful feeling now about their operation.
Daniel, I can completely understand your frustration but I also wanted to share my positive experience with Easyjet customer service. I had purchased two tickets between Berlin and Madrid when I realized a day later, that I needed to go and return on different days. I rang them immediately (ok. that was annoying I had to make an expensive phone call) to find out what I could do about the situation. I explained to the lady and she offered to change my booking to different dates without charging me extra fees, because I had booked the flights less then 24 hours before. All I had to pay was the difference in seat price what I would have had to anyway. So, in the end I can't complain, but I guess maybe I was just lucky and it was because i realized my mistake straight away.
Hope you and your wife enjoy your stay in Venice anyway !