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help booking error

Travel Forums General Talk help booking error

1. Posted by Ptitefleur (Budding Member 3 posts) 9y Star this if you like it!

I made I mistake when I book with a youth hostel of Dublin. I sent to them an email to cancel the booking and I received a message that it cannot delevery. Is it easy to cancel a booking ?


2. Posted by NantesFC (Respected Member 531 posts) 9y Star this if you like it!

Is it saying that your email cannot be delivered for a specific reason? You could always call them and contact the hostel another way. If the problem with the email has to do with your account you're gonna have to either try to fix it or send email from another account.

3. Posted by Sam I Am (Admin 5588 posts) 9y Star this if you like it!

If the email isn't getting through and don't want to call them, please send me the details via PM or use the Contact form here to send through the details. We can follow up and see what's happening with the property's emails as well as send you a back up email address. If the booking is for some period in the next 48 hours I do recommend calling though!

All of the above is of course assuming you booked the hostel through Travellerspoint? Otherwise we don't have access to the details :)