I have booked a return trip in Airfrance from India to Budapest via paris. I took the onward journey as per plans. While returning I have mistaken the travel date as 11th July where as it is 10th July. I saw the date only when I went to the airport on 11th july.
Immediately I went to Airfrance ticketing counter and explained about it. They told me that “you lost your ticket. You have to book a new ticket which cost 1800 Euros”. I asked them two more times about whether I can change the ticket I had or anything else they can do with that ticket. The reply was “we cannot do anything with this ticket. We can only provide a new ticket if u give 1800 euros. You can ask your travel agency whether they can given you any money once you are back in India”.
I believed they are right and booked another comparatively cheaper flight in Austrias airlines for 965 Euros and reached home.
When I went to my travel agent, I found to my shock that the ticket can be changed by paying around 100 Euros. It is because of the wrong and confident statements of the Airfrance Budapest airport staff, I lost nearly 865 euros.
I agree I was careless. But because of the wrong information I paid a huge price instead of a small one.
Can somebody give information, whether it is possible to make a complaint against the company for this loss?
Please give me the relevant information which will be helpful.
Thanks in advance