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Wrong information by airline staff

Travel Forums General Talk Wrong information by airline staff

1. Posted by gm1orchid (First Time Poster 1 posts) 8y

I have booked a return trip in Airfrance from India to Budapest via paris. I took the onward journey as per plans. While returning I have mistaken the travel date as 11th July where as it is 10th July. I saw the date only when I went to the airport on 11th july.

Immediately I went to Airfrance ticketing counter and explained about it. They told me that “you lost your ticket. You have to book a new ticket which cost 1800 Euros”. I asked them two more times about whether I can change the ticket I had or anything else they can do with that ticket. The reply was “we cannot do anything with this ticket. We can only provide a new ticket if u give 1800 euros. You can ask your travel agency whether they can given you any money once you are back in India”.

I believed they are right and booked another comparatively cheaper flight in Austrias airlines for 965 Euros and reached home.

When I went to my travel agent, I found to my shock that the ticket can be changed by paying around 100 Euros. It is because of the wrong and confident statements of the Airfrance Budapest airport staff, I lost nearly 865 euros.

I agree I was careless. But because of the wrong information I paid a huge price instead of a small one.

Can somebody give information, whether it is possible to make a complaint against the company for this loss?

Please give me the relevant information which will be helpful.
Thanks in advance

2. Posted by tway (Travel Guru 7273 posts) 8y

I don't know if you can change a booking date AFTER your original date has passed. But that's just my feeling.

3. Posted by Isadora (Travel Guru 13926 posts) 8y

Have you contacted AirFrance directly about this? That would be #1 on my list.

I am along the same line of thought as Tway - I don't believe many airlines, including AirFrance, would change the travel date on an expired ticket for the small fee. A change of date done prior to the scheduled flight time is another story and many airlines will charge a "small" (relative term) for the service. After the plane has left the gate without you on it - all bets are off. Why you missed the flight is not their concern. Once the ticket had been sold to you, it was your responsibility to be there for boarding. AirFrance did not delay you in anyway, therefore absolved of any responsibility.

I would still contact AirFrance and see what they have to say, but I think what the ticket agents told you was closer to reality than what was expressed by your travel agent.