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Inca Trail Tour- Indiana Expidition.... should i trust them?

Travel Forums Central/South America & The Caribbean Inca Trail Tour- Indiana Expidition.... should i trust them?

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1. Posted by scot79 (Budding Member 6 posts) 9y Star this if you like it!

Hi.. my friend and i are about to book a trip called the Incas & the amazon (really sounds fantastic trip) which is organised by Indiana Expedition. On the face of it they seem reputable and have been very helpful but i have come to pay for the tour and am just frightened that i get scammed.. what happens if i pay him (via a secure site of course) and then i dont hear from him again?? should i trust him... im not sure how else i could do it really..
the good thing about that company is that the money stays in peru to a peruvian company which i much prefer than lining the pockets of some American company..

can anyone help me.. has anyone heard of these guys- am i right to be concerned? i suppose whomever we go with we have to pay them a deposit before the inca tickets can be bought and place confirmed etc. so there is an element of trust involved... argghhh- i feel quite nervous about it all. please someone help me!!

Thanks, Jo

2. Posted by Sander (Moderator 5087 posts) 9y Star this if you like it!

If it's a company you found in a reviewed guidebook such as lonely planet, or through a personal recommendation from someone you know who's travelled with them before, I wouldn't worry.
Otherwise it's worth doing more research.

Googling a bit for you, I see them listed right here on travellerspoint, which I'd take for a rather encouraging sign. Also, googling for "Indiana Expedition" in combination with words such as "scam", "sucks", etc doesn't give any relevant results, which almost certainly means that no one has had problems with them before (people are pretty vocal about being ripped off nowadays). I also spot people working for them on sites such as LinkedIn (e.g. there's probably "real people" working for them; it's not just a paper organization). Finally, their website has existed since 2000, which means they're in this business to stay in business (not just to pick up the tax benefits for new companies), and that should mean that their reputation is rather important for them.

All that means is that for a company I know absolutely nothing about, I personally wouldn't worry anymore about them running off with your money.

[ Edit: Edited on Aug 21, 2008, at 11:04 AM by Sander ]

3. Posted by scot79 (Budding Member 6 posts) 9y Star this if you like it!

Hi Sander- Thanks for this... i think you are probably right but it is really scary. Its almost not right that you have to just pay the deposit and keep all you fingers and toes crossed in the hope that they then follow through and acknowledge your payment. I suppose i would have all of my correspondence via email to prove that we had an agreement of sorts.

You hear so many stories about these things...
Anyway, think we will just go for it.
Thanks again. Jo

Post 4 was removed by a moderator
5. Posted by gallegos (Full Member 72 posts) 9y Star this if you like it!

Good day,
My name is Ivan Gallegos, I'm Indiana Expedition's manager. I have been updated by Gustavo about your concern, which we understand completely. As Mr. Sanders recommended, a little bit of research on the web will help. Please, I encourage you to do this, only thus you will be completely sure about your decision.

In regard to the payment in advance, it is something we have to do because we have to pay for many things in advance as hotels, flight tickets, permits for the Inca Trail, and the jungle tour in your case. If we pay for all this and at the very last minute you don't show up or cancel due to an accident or sudden illness, we won't get the money back from tickets, hotels, even flight tickets. I hope you understand, and realize that it is a common practice around the world to charge in advance for at least a percent of the total price for hotels, tours and flights.

You will hear from Gustavo today.

Best regards,
Ivan Gallegos