Skip Navigation

Holiday Inn Express - price change for booked hotel

Travel Forums General Talk Holiday Inn Express - price change for booked hotel

1. Posted by torcross1 (First Time Poster 1 posts) 8y

I booked a Holiday Inn Express for a stay in Cheltenham UK for a rate of £85 a night 6 months ago, when I have checked my reservation online yesterday the price has changed to £300 per night. For those that do not know there is horse racing festival that takes place at that time and even now it is near on impossible to book accomadation for March 2009.

on the conformation it does state that..

As exchange rates may fluctuate from the time a reservation is made until the actual stay, the confirmed rate is guaranteed in the hotel's base currency.

I take it from the above statement that they will guarantee my rate as it was given GBP. I have also checked the terms and conditions of IHG(who also run Holiday Inn, Crown Plaza ETC) the parent company of Holiday Inn Express and there is no mention of upping prices.

Ihave spoken the the hotel who are looking into it for me. I do realise that the £85 a night is cheap for that time of year but that is what I was quoted and have the conformation.

do they have to honour that price or can they just change it

any input would be most welcome

thanks a lot

2. Posted by Leanne81 (Budding Member 39 posts) 8y

Hi i'm not sure about this. I've just booked with Holiday Inn on an Advanced rate for November. I would be interested to know.
However, they have already charged my credit card for the stay - i think because it's a special advanced rate.

3. Posted by Peter (Admin 5813 posts) 8y

One of the major benefits of booking your accommodation in advance is that rates are indeed confirmed. Unless it is a particularly dodgy outfit that you booked through, then your confirmation should indeed be honoured. Just as well you booked that one well in advance from what I can tell!

4. Posted by Sam I Am (Admin 5588 posts) 8y

Something similar happened to me earlier this year and I ended up getting half price compared to their regular rate. Someone in their staff had made a mistake but they still had to honour it.