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Warning to all those planning to get a tour through Sth Am

Travel Forums Central/South America & The Caribbean Warning to all those planning to get a tour through Sth Am

1. Posted by gecko1 (First Time Poster 1 posts) 8y

gecko1 has indicated that this thread is about Peru

Hi,

Just a quick warning for those thinking of booking a tour company to see Machu Pichu in the future.

We went recently with Gecko (Peregrine) Travel and after promising in our itinerary that we would be get to spend all day at the Machu Pichu site and leave on a late afternoon train we arrived at Aguas Calientes to find we had return tickets booked to leave the village again at 10.30am the following morning.

As we had to be at the train 30 mins before it left, and the bus down from the site took 30 min and also required being there 10 min early, we therefore had to LEAVE the site at 9.20am in the morning!!!!

No Huayna Pichu, No Sun gate, Tour cut in half and no time to see the ruins by ourselves.
This the highlight of our South America tour ruined due to rubbish organisation and communication between staff and all we got was an apologetic sorry from our guide (not his fault as he had it sprung on him as well). We have had nothing from head office unless pushed to respond - and then they had the nerve to offer us a 20% discount on any further tour!! As if!!

I would therefore like to advise that if you are going to spend £1400 on a tour, plus $500 cash on local payment plus £1000 flights and Machu Pichu is going to be a highlight of your tour of which you get 1 HOUR to see it, that you think before using Gecko tours.

p.s. After this the atmosphere amongst all travelling was one of extreme disillusionment and annoyance which pretty much ruined the rest of the entire tour

2. Posted by bex76 (Moderator 3720 posts) 8y

It's not the first time I have heard negative remarks about Peregrine - a friend of mine recently went on an organised tour to Jordan with them, and was very disappointed with the organisation on the tour. She has just got back and is going to lodge a complaint with them.

3. Posted by Eliu (Budding Member 4 posts) 8y

Hiya
I am very sorry to hear that, for future travellers you have to ask your travel agent your train reservation code wioth train numbers and time, then you will know in advance what you will have.
I know a good reputable company in the UK you can reach them at -snip-
Have a good time
Eliu

[ Edit: Sorry, no promos please. ]

4. Posted by martins_m (First Time Poster 1 posts) 8y

I have heard several times now, people having problems with train reservations. During high season, if they are not purchased in time, you might not even find space. Probably this is what happened to your agency. I suggest that whenever travelling, specially to a non familiar place, gather information and comments on travel agencies. Preferably, ask someone who has travel with them before. Still, there are plenty good enterprises here to trust in so if you need any kind of advise, please let me know!
Bye for know