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1. Posted by davidcs (Budding Member 4 posts) 7y

Following a recent tweet about the search of a Traveller on your forum, I saw that this member was looking for a recommendation for hotel in London. http://www.travellerspoint.com/forum.cfm?thread=59096

Being the community manager of Splendia, I thought it would be nice to propose him on of our hotels in line with his needs.

Regarding the rules of the forum:
NO website postings for promotional purposes are permitted. If the postings are genuine responses to questions, we will permit them. Any website postings that look like they are only there to promote a website rather than help other members will be removed.

I sincerely thought I was genuinely providing him an answer in order to help him.

It was of course a link to our website (in order to be able to book), but only as an answer to a question taking into consideration his needs.

If somebody could help me better understand why my post has been reported, would be really nice.

Best regards,

David Bennet

2. Posted by mim (Travel Guru 1276 posts) 7y

Hi

If someone is posting in response to a query with useful information and web url that is fine. However what you are doing is promoting your own business without permission which is against the general ethos and rules of travellerspoint.

Hope this helps.

Mim

3. Posted by davidcs (Budding Member 4 posts) 7y

Hi Mim,

Thank you for your fast and constructive answer.

Ok, I'm starting to see the point of it.
I didn't want to hide the fact I was working for a hotel company, which made it immediately considered as a promotional post.

However for my defense, I wouldn't have post something like this just for promoting my business but much more for helping others by proposing a nice hotel as we always garanty the quality of our partners.

Perfectly knowing our selection of hotels, do you think I may intervene when I think it is relevant or it will never feet into the ethos and rules of travellerspoint?

Thx again and have a nice day,

David Bennet

4. Posted by Sander (Moderator 4811 posts) 7y

Quoting davidcs

Perfectly knowing our selection of hotels, do you think I may intervene when I think it is relevant or it will never feet into the ethos and rules of travellerspoint?

Unfortunately it would pretty much always be "promotional".
If someone came along who had a question specifically about one of your hotels, then it would be fine to respond to that (and you could suggest alternative hotels) - but otherwise you'll never be a neutral third party and those hotel recommendations would always be promotional.
The aim for these forums is to have travellers help other travellers, completely independently. To understand the importance of this and the strict rules we have in place to enforce it, just imagine what threads would be like if all hotel chains out there would have someone like you offer helpful suggestions; and the same for all travel agencies and tour operators. All the genuinely helpful but biased replies would quickly drown out the few responses by regular travellers. Somewhere out there might be a place for such - but that place isn't travellerspoint.

5. Posted by davidcs (Budding Member 4 posts) 7y

Thank you for your answer Sander,

I totally agree and I even would say those are basic rules and ethos actually, my bad.

However, I will continue hanging around but without any links to my company or our hotels. I started to like the ambiance of this forum and would love to follow what's going on there.

If I may help, it won't be with any mention of my website, either direct links.

Thank you again for your time and explanations @sander @mim

6. Posted by Sander (Moderator 4811 posts) 7y

Quoting davidcs

However, I will continue hanging around but without any links to my company or our hotels. I started to like the ambiance of this forum and would love to follow what's going on there.

If I may help, it won't be with any mention of my website, either direct links.

Glad to hear you'll be sticking around. That's how we like to see it! :)

7. Posted by Sam I Am (Admin 5588 posts) 7y

I won't add to what Sander and mim have already pointed out, but also glad to hear you are sticking around. In my experience there is much to be gained from real interaction on sites like Travellerspoint. Not in the least because you build up trust. So welcome! :)