I am thinking of booking a flight from London Heathrow to Mumbai with Air India. Does anyone have good or bad experiences with this airline? The flight is quite a bit cheaper than the others I have come across and I realise that you often get what you pay for........however it would be great to hear your thoughts.....
I had a friend who flew with them and said they were pretty rubbish; she said before they landed there were no announcements by the pilots or preparations/checks by the cabin crew, they just landed without saying or doing anything! I'm not sure about their safety record; perhaps you could google it.
Air India is India's national carrier and is owned by the Government and hence the services are not comparable to the other private carriers. The lacked efficiency and professionalism, but over the years they have changed and adapted themselves to the highly competitive sector. Their overall safety record is fine and i think u can go ahead with the booking !
Thanks for the advice Arif - I think we will go ahead and book it today / tomorrw. Can't wait to go!